How to fix Windows Explorer has stopped working error? (Solved)

How to fix Windows Explorer has stopped working error?

This is a common problem for computer users that they get the error “Windows Explorer has stopped working” suddenly while working on their computer or playing games or Surfing Internet. Commonly this error comes in Windows XP, Vista and windows 7 Operating systems. Sometimes this error displayed occasionally and some times this error get displayed in the loop and stop you doing anything. Here we will guide you step by step that how you can fix this error.

Windows Explorer has stopped working error

Solved Answer

What is the Causes of “Windows explorer has stopped working” error?

The reasons are many behind this error. But basic idea is that windows releases its security updates for Windows regularly, but many people ignores them and do not install the updates on their windows PC. So those users are more vulnerable to this error.




– Due to outdated security and without presence of a good antivirus software it is possible that your system is being infected with some virus, malware or trojan which can be the cause of this error.
– Due to any corrupted device driver specially Video driver etc.
– Due to Outdated Device drivers.
– Any particular software or Game can also be the cause of this error.

How to fix “Windows Explorer has stopped working” Issue

Windows explorer has stopped working” mostly occurs due to a software / driver which is installed into your computer and it has got corrupted anyhow due to some reasons. Anyway, we have given below all the possible methods to fix this issue. If our all the method doesn’t help you then then let us know with the result of method 8.


Follow the following methods to fix this issue completely.

Method 1: Scan with a good Antivirus and Antimalware program

The first step to fix this issue is to immediately scan with a good antivirus and malware software which is updated with the latest updates. You can use the HitmanPro or Malwarebytes Antimalware program to scan for any malware, And to scan for viruses use the Norton Antivirus or any other reputed antivirus software. Hopefully it will resolve your issue. If yes then buy a good antimalware and antivirus program for your computer to keep protected in future.


Method 2: Remove unwanted / corrupted 3rd party software’s menu from registry (Shellex – Content Menu).

Most of the cases of “Windows explorer has stopped working” issue occurs due to corrupted shellex menus. Some 3rd party softwares got corrupted suddenly anyhow. And after this corrupted shellex menu making conflicting with explorer.exe and occurs this error message “windows explorer has stopped working”. Follow the following steps to remove this corrupted menus.

  • Click on Start menu and click on search bar or RUN.
  • Type “regedit” in search bar. If you have windows xp then you can do this in run box.
  • Click on found regedit.exe. After click, it will prompt you an authorization, click on yes to start it.
  • Click on the arrow of HKEY_CLASSES_ROOT (expend it)
  • Then Click on the arrow of * (expend it)
  • Click on the arrow of shellex (expend it)
  • Click on the arrow of ContextMenuHandlers (expend it). The complete path is: HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers
  • Under ContextMenuHandlers you’ll see lots of keys. Remove the following keys
    • 7-zip
    • winrar
    • winrar32
    • winzip
    • Demon Tool
    • Daemon
    • Advance system care
  • And also remove other unwanted / corrupted 3rd party software keys (). To remove keys, right click on the key and click on delete.
  • Reboot your computer after done this.

Method 3: Remove unwanted / corrupted software entries from Startup

  • First we preferred that perform all following steps in safemode. So please start your computer in safemode and follow the following steps.
  • Press “window key + R” key (Flag sign key + R) you will get Run box then type “MSCONFIG into the run box then click on OK. You’ll get a msconfig window.
  • In the msconfig window click on Startup tab, here you’ll get all the startup entries, so look on the list and then do Un-check the entries which is contains unwanted software. Also Un-check all the others entries which you found unwanted (You can uncheck all the 3rd party programs from here for time being). Then click on OK to apply all the changes.

remove-unwanted-startup


Method 4: Remove unwanted / corrupted software services from startup services

  • Press “window key + R” (Flag sign key + R) you will get Run box then type “MSCONFIG” into the run box then click on OK. . You’ll get a msconfig window.
  • In the msconfig window click on Services tab, here you’ll get all the start-up services list, click on “Hide Windows Services” all the windows related services will be hidden. now it’s only display the 3rd party installed services, now look on the list and then do Un-check the service which have contains unwanted and corrupted software. Also Un-check all the unknown / unwanted services. then click on OK to apply all the changes.

remove-unwanted-services


Method 5: Do update your Windows drivers like; USB drivers / Network Adapter Drivers / Wifi Drivers etc.

Some time this issue occurs due to driver corruption. So please check your drivers and reinstall the drivers if you got any sign of that.


Method 6: Check windows system file with system file checker (SFC)

If you are unable to fix the error using first method then try this method to fix any corrupted windows system files using SFC (system file checker) command. It is an official Microsoft tool available in windows to find and fix errors related to corrupted system files.
To run this tool you have to insert the original windows CD/DVD when asked by the SFC command. This command can only be run from the Command prompt (MS-DOS window).
Follow the steps to run SFC command.

  • Open the command prompt in elevated mode means run the command prompt as an administrator. You can this by searching CMD in start menu search bar and then right click and select “run as administrator”.
  • Choose continue if it prompt or enter the admin password for the admin if it asks.
  • Then type command sfc /scannow on the command prompt to start the scanning.
  • Insert the windows CD/DVD in the disk drive when it asks to insert the disk.

command prompt run in elevated mode

SFC command to fix windows explorer has stopped


 

Method 7: Install latest windows update

Install latest windows update or updating any device driver. During windows update windows will automatically update your common device drivers and other security updates. To install the latest updates turn on the windows update feature and check for the latest updates after connecting your computer the Internet. It will download and install the latest windows updates to the computer. It will fix your lots of issues and also help you to keep protected in future.

Install windows updates


Method 8: Find the “.dll” or “.exe” file name & path which one is doing conflicting with windows explorer (Explorer.exe) and do appropriate action on it.

If your windows explorer issue has not fixed yet by following above methods, that means must a “.dll” or “.exe” file which is making conflicting with explorer.exe. We have to find that “.dll / .exe” file name & path through EVENTVIEWER (Windows system logs). Please follow below steps.

  • Right click on MyComputer and then click on Manage. You’ll get an another window. Click on arrow of the “Event Viewer” (Expand it) on that window. (You can also type “eventviewer” on search bar and click on found evenviewer)
  • Click on arrow of the “Windows Logs” (Expand it) on eventviewer.
  • Click on “Application” under windows Logs.
  • Now look on the right side pane, it have listed all the system logs here.
  • Now scroll down and find an error (Red Cross Error or explanation error) related to explorer.exe. Do double click on it to get the details if you found it. (That log was created when you got the error message (windows explorer has stopped working), so please find it by the “Time”).
  • Now you have the Error Message complete detail. Find the name & path of “.dll” or “.exe” on that detail.
  • Now you have the particular “.dll” or “.exe” file name & path which one is doing conflicting with explorer.exe.
  • Now Stop the conflicting via repair, rename and delete that file (Don’t delete or rename if it is part of system files because it may cause system failure). You have to do some research on that file before doing any action because it is very sensitive step. You can also share this detail with us for more help using below given comment form. Then we can help you more about it.

eventlogs


Method 9: Replace your computer RAM (Random Access Memory).

If nothing worked for you then we recommend you to please try the last thing is; replacing your RAM memory.

IF you are still getting the error message. It means the problem is with some other software installed or have somewhere else which can not detected corrected by the above methods. Then you can choose to restore the system from System restore point by restarting the system in Safe mode. Hopefully after all this you will get rid of your windows explorer has stopped working error. Please leave your feedback whether your issue resolved or not. It can help us to guide you and everyone better for this error.

 

264 thoughts on “How to fix Windows Explorer has stopped working error? (Solved)”

  1. Log Name: Application
    Source: Application Error
    Date: 8/28/2020 11:53:24 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Atharv-PC
    Description:
    Faulting application name: Explorer.EXE, version: 6.1.7601.23537, time stamp: 0x57c44cc4
    Faulting module name: ntdll.dll, version: 6.1.7601.24384, time stamp: 0x5c6e21eb
    Exception code: 0xc0000374
    Fault offset: 0x000c3bd3
    Faulting process id: 0x624
    Faulting application start time: 0x01d67d40004be1e3
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 8e931aca-e95b-11ea-bb2b-00016c1aefca
    Event Xml:

    1000
    2
    100
    0x80000000000000

    77427
    Application
    Atharv-PC

    Explorer.EXE
    6.1.7601.23537
    57c44cc4
    ntdll.dll
    6.1.7601.24384
    5c6e21eb
    c0000374
    000c3bd3
    624
    01d67d40004be1e3
    C:\Windows\Explorer.EXE
    C:\Windows\SYSTEM32\ntdll.dll
    8e931aca-e95b-11ea-bb2b-00016c1aefca

    1. In this case suggest you to reinstall your all the network device drivers from scratch. This problem related to drivers of network cards.

  2. Log Name: Application
    Source: Microsoft-Windows-LoadPerf
    Date: 8/28/2020 7:10:48 PM
    Event ID: 3011
    Task Category: None
    Level: Error
    Keywords:
    User: SYSTEM
    Computer: Atharv-PC
    Description:
    Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
    Event Xml:

    3011
    0
    2
    0
    0
    0x8000000000000000

    77383

    Application
    Atharv-PC

    WmiApRpl
    WmiApRpl
    8
    F20300004D070000

  3. Here’s my problem. What can i do sir. please.. hope you can help me.

    Log Name: Application
    Source: Application Error
    Date: 8/26/2020 12:35:30 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: aljhay-PC
    Description:
    Faulting application name: Explorer.EXE, version: 6.1.7601.17514, time stamp: 0x4ce7a144
    Faulting module name: thumbcache.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9d0
    Exception code: 0xc0000006
    Fault offset: 0x000000000000732d
    Faulting process id: 0x7c0
    Faulting application start time: 0x01d67b6251241a78
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\system32\thumbcache.dll
    Report Id: 92084176-e755-11ea-ae15-74d435acaa55
    Event Xml:

    1000
    2
    100
    0x80000000000000

    10822
    Application
    aljhay-PC

    Explorer.EXE
    6.1.7601.17514
    4ce7a144
    thumbcache.dll
    6.1.7601.17514
    4ce7c9d0
    c0000006
    000000000000732d
    7c0
    01d67b6251241a78
    C:\Windows\Explorer.EXE
    C:\Windows\system32\thumbcache.dll
    92084176-e755-11ea-ae15-74d435acaa55

    1. Rename this file thumbcache.dll to thumbcache.dll.old in safemode and then reboot your computer. After that, this file C:\Windows\system32\thumbcache.dll will be regenerated by Windows automatically. The issue should be resolved.

    1. Please explain your problem in more detail, where do you want to go and what problem are you facing with this.

  4. Log Name: Application
    Source: Microsoft-Windows-WMI
    Date: 05-Feb-19 11:13:38 PM
    Event ID: 10
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Ali-PC
    Description:
    Event filter with query “SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA “Win32_Processor” AND TargetInstance.LoadPercentage > 99″ could not be reactivated in namespace “//./root/CIMV2” because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
    Event Xml:

    10
    0
    2
    0
    0
    0x80000000000000

    2799

    Application
    Ali-PC

    //./root/CIMV2
    SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA “Win32_Processor” AND TargetInstance.LoadPercentage > 99
    0x80041003

    1. We suggest you to follow the following steps:

      Click on start button and type CMD and then right-click on the found result (CMD.exe) and do right-click on it and select “Run as administrator” and then run the following commands one by one in CMD.

      cd windows\system32\wbem
      net stop winmgmt /y
      ren repository repository.old
      net start winmgmt

  5. Had Windows explorer error message whilst trying to transfer any file to a
    memory stick. Method 8 was the one that did the trick,had to delete Mywinlocker /Egis. Many thanks

  6. I really can’t thank you enough for these troubleshooting,I’ve been suffering from this problem the whole day till I tried the eighth method and deleted the “DLL” that caused the problem

  7. Thank you so much, this was very useful, fixed my Windows 7 Explorer stop working problem. I used method 8 . I found two bad .dll files “psdprotect.dll”, I did not delete them I renamed them “psdprotect.not” problem solved. Now I can cut and paste without Explorer crashing, these two files are associated with “EgisTec MyWinLocker” even after I uninstalled Mywinlocker. See error log as follows:

    Log Name: Application
    Source: Application Error
    Date: 28/06/2018 1:22:34 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: acer-PC
    Description:
    Faulting application name: Explorer.EXE, version: 6.1.7601.23537, time stamp: 0x57c44efe
    Faulting module name: psdprotect.dll, version: 3.1.206.0, time stamp: 0x4b664312
    Exception code: 0xc0000005
    Fault offset: 0x00000000000012db
    Faulting process id: 0x650
    Faulting application start time: 0x01d40e9fab30c860
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Program Files (x86)\EgisTec MyWinLocker\x64\psdprotect.dll
    Report Id: 42bbd5f6-7a93-11e8-87f5-026040820501
    Event Xml:

    1000
    2
    100
    0x80000000000000

    421383
    Application
    acer-PC

    Explorer.EXE
    6.1.7601.23537
    57c44efe
    psdprotect.dll
    3.1.206.0
    4b664312
    c0000005
    00000000000012db
    650
    01d40e9fab30c860
    C:\Windows\Explorer.EXE
    C:\Program Files (x86)\EgisTec MyWinLocker\x64\psdprotect.dll
    42bbd5f6-7a93-11e8-87f5-026040820501

  8. Please help

    Problem Event Name: Inpage error

    Error status code: c000009c

    Faulting Media Type:00000003

    OS Version: 6.1.7600.2.0.0256.48

    Locate ID:1033

    Additional information 1: c5b9

    Additional information 2: c5b9bcae41828be89e6fd97fd45961d75

    Additional Information 3:a96a

    Additional Information 4: a96a243b32888091df4346d89a0f1bd3

    Please help

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