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  • |   Topic Starter

    Hi, Thank you for contacting us and informed us about that.

    Yes, it seems like a Tech Support company has scammed you if they contacted you over the phone, and they were telling you they are “from Microsoft” (because Microsoft doesn’t call their users).

    Most of the Tech Support scammer companies start approaching through phone calls and telling “they are from Microsoft”, so please avoid them.

    We suggest you to file a chrage back on them. And inform the appropriate govt department about the scam so that they can take action on them.

    Yes, our tool is completely free of charge tool, and we don’t authorize anyone to sell our tool. If anyone is selling our tool with their package, it means they are doing fraud. Please provide the company’s detail who gives you ART tool with their package so that we can also take appropriate action on them.

    Again thanks for informing us.

    Thanks

    |   Topic Starter

    We just have added some more database regarding mysearch.com. We request you to please re-run our ART tool. Please provide our tool’s scan logs here or at info@techsupportall.com.

    |   Topic Starter

    Could you please provide more detail about the adware? So that we can help you in the right way.

    |   Topic Starter

    Try this driver and let us know what is the problem are facing during installation of this driver pack. Click here to download HP deskjetd 1660 full driver.

    |   Topic Starter

    If you have purchased the Trend Micro Antivirus subscription, then you must get an email where the Tren Micro license key is mentioned. You simply need to copy that license key and paste to registration section in Tren Micro Antivirus.

    |   Topic Starter

    Follow the following steps to fix the issue.

    Step1:

    1. Close all the applitions included Office 2016 on your computer.
    2. Right-click” on the file and click on properties. The file where you getting this issue.
    3. In the General tab click on “Unblock” button and then click on “Apply” and “OK“.

    Step2:

    1. Open Office 2016 (Exel or word).
    2. Click on Files menu then click on options.
    3. Then tick the check-box “Ignore other application that use Dynamic Data Exchange (DDE)“.

    Let us know if doesn’t work.

    |   Topic Starter

    You should uninstall avast antivirus completely using its removal tool and then re-install it again from avast’s official website.

    |   Topic Starter

    Yes, you can use software to move and sync the files & folders. But you have to set the locations to be backed up.
    Following folders should be backed up

    • Documents
    • Downloads
    • Pictures
    • Favorites

    Following folder’s location is: “C:\Users\<user name>\”

    |   Topic Starter

    Thank you for letting us know about the problem. There is no option to resume the scan process. We’re fixing the crashing problem. While time, we recommend you to please run our tool in “safe mode with networking” mode; maybe it should work. Thanks

    |   Topic Starter

    We are sharing a page link where we have explained everything about this problem. We just have added a tested method on that page. We request you to follow the method 1 from there.

    Download file contained a virus and was Deleted IE, Firefox

    |   Topic Starter

    To remove it completely from your computer you have to remove its services “Net extender” from the service page.

    1) I am sharing with you its official article where they have explained how to remove Sonic Wall Net Extender completely from your computer. Please check out the article: https://www.sonicwall.com/en-us/support/knowledge-base/171210134226180

    2) If the above step doesn’t work for you then remove it forcefully by using Revo Uninstaller or Geeks Uninstaller. Here’s an article to find out how to uninstall software forcefully from a computer

    If it doesn’t work then let us know and I’ll give you more advanced steps. If it works, so please select my answer as solved answer.

    |   Topic Starter

    Could you please explain what happens exactly? so that we can help in the right way.

    |   Topic Starter

    Hi, We’ll help you fix this issue.

    Could you please provide the whole error message text that you are getting?

    To fix this issue, you have to find out the root cause of the problem first. The Microsoft Windows OS saves all the logs what happens on a computer. Every record has detailed information. So eventually, we need to find out that log record when the error message occurs.

    What you need to do is note down the exact time when the error message appears. Then open “Event Viewer” and find out that time occurred error logs from there. The log should mention the “faulty” file name and its path. You should uninstall that file’s associated program from your computer to fix the issue. If the file is associated with the Microsoft system files then you can share the log’s information with us, we’ll suggest you accordingly.

    We have made an article where we have mentioned the same thing in its method 8. The article is much similar to your problem (Windows Explorer has stopped working.)  You can try this as well. Article: How to fix Windows explorer stopped working.

    |   Topic Starter

    Please follow the following steps to activate  Hitmanpro

    • Open HitmanPro
    • Click on Settings in the bottom left corner
    • Then go to the License tab
    • Enter the product key, with hyphens
    • Then click on Activate
    • Your license is now successfully activated on your computer

    Please let us know how it goes.

    |   Topic Starter

    Have you brought a new original cartridge for it? Because sometimes, refill and duplicate ink cartridges act like this.

    If the cartridges are original and new then follow the following process.

    Steps

    1. Pull up the ink cartridges back that you have just installed.
    2. Turn off your printer.
    3. Then unplug all the cables from back of the printer.
    4. Press + hold the power button of the printer for 20 seconds.
    5. Plug all the cables and then turn on the printer.
    6. Now, install the ink cartridges once again.

    Please let us know how it goes.

    Thanks

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