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How to fix Internet explorer has stopped working

(Solved) Internet Explorer has Stopped Working


How to fix Internet explorer has stopped working ?

Solved Answer

If you get this error message Internet explorer has stopped working‘. That means, must be a 3rd party “.dll” file is conflicting with iexplore.exe, also Internet explorer getting lots of load of unwanted toolbars, BHO’s, addon’s, extensions, and some internet explorer security settings. When you open Internet explorer you got a message ‘Internet explorer has stopped working’.
Anyway, we have the proper solution to fix that error message ”Internet explorer has stopped working”. We are give you 9 methods to fix that issue. please follow below method one by one.

Method 1 : Reset Internet Explorer

Reset Solution 1:

  • Open Internet Explorer.
  • Click on Tools menu (Press “alt” key to active menu bar).
  • Click on “Internet Options“. A configuration window you will appear
  • Click on advanced tab.
  • Click on “Reset” Button. You’ll get an another box, here check a box named as “Delete Personal Settings“, then
  • Click on Reset button on it.

Reset Solution 2:

If you couldn’t open IE or you couldn’t reset Internet Explorer through above method, so there is another method which is very effective to reset Internet Explorer through control panel. Follow the following steps:

  • Click on Start Button
  • Click on Control panel
  • Click on Network and Internet
  • Click on “Internet Options“. (You will get a configuration window)
  • Click on advanced tab.
  • Click on “Reset” Button. You’ll get an another box, here check the box named as “Delete Personal Settings“, then click on Reset button on it.



If doesn’t fix,  follow next method.

Method 2 : Disable Software Rendering.

Disable Hardware Acceleration option in IE 9 & IE10

  • Open Internet Explorer.
  • Click on Tools menu (Press “alt” key to active menu bar).
  • Click on “Internet Options”. a configuration window you will appear
  • Click on advanced tab.
  • Un-check a option named as “use software rendering instead of GPU rendering”. it is located under “accelerated graphics”.


If doesn’t fix, follow next method.

Method 3 : Disable 3d in “NVIDIA Graphics driver”

Disable “stereoscopic 3D” option into “NVIDIA Graphic driver” application. (If you have Nvidia Graphics Drivers & Software, If you don’t have the you can leave that step)

  • Open Nvidia software from system tray.
  • Disable the option named as “stereoscopic 3D” from NVIDIA Drivers (NVIDIA driver is a computer Graphics drivers their software runs on system tray. )



If doesn’t fix, follow next method.

Method 4 : Uninstall Unwanted Toolbars

  • Remove Unwanted Toolbars from Control Panel.


If doesn’t fix, so please follow next method.

Method 5 : Disable Unwanted Addons

  • Disable Unwanted Add-ons from Internet Explorer.


If doesn’t fix, so please follow next method.

Method 6 : Re-install Java, Flash player, Silverlight.

  • Uninstall and then Re-install Add-ons program Like: Java, Flash player, Silverlight from control panel.

Method 7 : Reset Security Zone.

  • Reset Internet Explorer Security Settings zone.


If doesn’t fix, so please follow next method.

Method 7 : Run Microsoft Fixit’s

If doesn’t fix, so please follow next method.

Method 8 : Get “.dll” file name which one makes conflicting.

If your issue has not fixed yet by following above method, that means must a “.dll” file which have making conflicting with iexplore.exe. we have to find that “.dll” file name with the help of system logs. please follow below steps.

  • Right click on MyComputer and then click on Manage. You’ll get an another window.
  • Click on arroow of the “Event Viewer” (Expand it).
  • Click on arrow of the “Windows Logs” (Expand it).
  • Click on “Application” under windows Logs.
  • Now look on the right side pane, it have listed all the system LOGS.
  • Now scroll down and find a error(Red Cross Error) related to iexplore.exe, and double click on it get the details (that log was created when you get error message on internet Explorer, so please find by the “Time”).
  • Now you have the Error Message details. Find the name of “.dll” on that detail.
  • Now you have the particular “.dll” file name which one is doing conflicting with iexplore.exe. Now Stop the conflicting via repair, rename, delete that file. you have to do research on it, what to do with that file (I can’t help you any more, because I don’t know “.dll” file name), so please do it carefully.



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Keeps getting error message Internet explorer has stopped working


This post was last updated on:2015-12-17 | First Published:2012-12-21

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  1. Hi, great help, Used to do the scan that returned clear, I’ve disabled google toolbar and that i will show you whether it still takes care of it….Nothing as far as I form this also it can usually show up every moment ….ideally your suggestion worked I am going to make you stay uploaded…Thanks

  2. Thanks for your support.

  3. the article has helped me with my technical problem

  4. Yes i am opening it its succesfully done……..

  5. Teresa Templeton

    Very good support tech, solved my issues just fine. Thank you

    • Keep the old one please. The new deisgn might suit an above average user, but most of our business clients would have issues with the complexity of the deisgn. From a pure usability perspective the old is far better, and we usbility test a lot of applications!

  6. or disable the UAC :)

  7. thank you so much.
    Method 2 step #6 helped solve my problem.

  8. Great! Thanks very much. It helped

  9. Yahoo toolbar was stopping IE10 from working. Solution: I uninstalled Yahoo toolbar and installed the latest version of Yahoo toolbar, and IE10 is now back to normal.

  10. From first step I solved the problem

  11. thank you so much i have searching how to fix this for days!finally i got a answer.thanks!

  12. this fixed a lot of other apps for me to such as netflix

  13. While logging back to a tax account with an ID and password, I keep getting IE error messages. HOWEVER, USING ANOTHER LAPTOP USING THE SAME id AND PW BRINGS UP THE ACCOUNT SMOOTHLY.I have tried all easy repair methods but no success in getting into the account. This is a HP pavilion elite and the lptop is a Toshiba with IE and Chrome.Any one to help?

    • We recommend you to please follow the method 6 help, which is listed on the page. actually. It’s conflicting with might be JAVA, Silverlight, Flash Player. Also please uninstall all the unwanted programs from control panel using method 4 help.

  14. Thank you! Worked at first step (method 1): Reset.

    None of my menu items were working. I was not able to even open up my mail in yahoo. All works now.

  15. gsus…. thanks…. i found the .dll that was cousing the conflict….
    all the best!

  16. Thanks a lot,after uninstalling some toolbars and unwanted addons ,it started working
    …Great work man..Appreciated

  17. Hi

    Thank you very much , it worked for me.

  18. Thank you so much! I have been searching for a solution and finally Method 2 worked. I can’t thank you enough!!!

  19. Chose method 2 and ran both suggested fixit/s. Everything seems to be fine now. Thank you! Thank you!

  20. Actually ran the 2 fixit/s in Method #7 and everything is working again! Thanks!

  21. Step 8 worked for me. found out it was SpAPPSv32.dll which resided in c:program files\suptab.

    I just deleted the whole folder and voila !!

    Thank you very much.

  22. ty so much method 5 helped me

  23. Thanks so much step-1 solved my problem. keep it up. tks!!!!!!!!!

  24. Thanks so much step-1 solved my problem. keep it up. thank you

  25. good job !! Thank you !!

  26. Thanks, repaired 100%. My problems are from conflict with Sense-bho.dll (some toolbars and extension – IE add-ons).
    For people what have similar problems – Uninstall this (Sense) and all problems will be resolved.

  27. If all of the above fails, go to control panel, programs and features, view installed updates, wait for it to load, go down to windows updates, look at the last one that was installed or do a search for kb2993651, click uninstall, next click/search Internet Explorer, select internet explorer 11, click uninstall, now restart your computer and google will now work. and will no longer instantly crash when typing in anything.

  28. might also point out that there is two Number 7’s in the solution list.

  29. i tried lots of things nothing worked.uninstall internet explorer in programs the reinstall.sorted

  30. I’ve tried every step, and is now trying the last one. Looked up the .dll and it is KERNELBASE. How do I repair this now??

  31. Just want to say Thank You for offering free, reliable help for all non technical users
    THANK YOU!!!!

  32. I tried to use Method , after I select Reset I get a window that states “Before you can reset Internet Explorer you must first close all other open windows and programs”–I only had the control panel & IE with your directions open.
    Also, your rendering reflects that changes to IE will take effect after computer restart, my screen reflects changes to my computer will take effect after computer restart. I don’t know why my screens would be different. Any suggestions??

    • @Gina, you should kill the iexplore.exe process from task manager before reset internet Explorer. You also can use “inetcpl.cpl” command into command line in order to reset Internet Explorer.
      – Use Adwcleaner tool to remove all the Adwares from Internet Explorer.
      – Reinstall whole Internet Explorer.

  33. C:\Windows\syswow64\KERNELBASE.dll
    that is the error file..now what i have to do??

  34. Thanks ! i got resolution of my internet issue in just first method, Alothough my it expert just recommended me to re-install window.
    Amazing support on just click!

  35. Thank you so much for all the different methods. I feel that I should discuss my problem to help others having my issue. Internet Explorer 10 & 11 stops working only when I “proceed to checkout” on Lowes, Home Depot, and Kmart sites. It can not display the secure page that allows one to enter their credit card. Using method 8 I was able to identify IE’s NSIB.DLL module was faulting causing the error. So I then searched the Internet for IE’s NSIB.DLL errors & low & behold I found ONE other person solving the problem. He had the exact problem I was having & said to get a free version of Anti-Malware off the CNET site. So I downloaded Malwarebyte Anti-malware, ran it for 15-20 & let it quarantine 50+ problems & low & behold all is fixed in IE. I can now access the checkout page and enter my credit card info. WHEW.. Again thanks a bunch P.S. I’ve been running Norton Antivirus for years & it did not stop the malware from corrupting the dll. Never had any issues until this past week’s dll.

  36. ie crashing is most probably caused by an outdated wireless driver.update your driver and it will stop ie from crashing. 6 months of hunting to finally find the cure.ms wants to blame programs and 95% of the time it is that outdated driver. hope this helps all of you frustrated crashers :)

  37. I found the dll error and so know I need to know how to fix it. the error is
    igdumd32.dll ver exception code 0xc0000005 it is located c\windows\system32\igdumd32.dll
    please help I am still getting message that ie is stopping

    • @Donna, The file igdumd32.dll is related to your Graphic card driver (Intel Graphics Accelerator Drivers). Eventually, we recommend you to please re-install your VGA (Display / Graphic card drivers) with latest drivers. It should be solved. Thanks, TSA Team.

  38. Hi,
    I found your help site very beneficial. Point No.8 was what I needed to use.
    I identified the rogue .dll file and uninstalled it, (it turned out to be an annoying shopping ad file !).
    Now everything is stable again.

    So a big thank you.


  39. The faulty files is : IEFRAME.dll
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: C:\Windows\system32\IEFRAME.dll
    Report Id: 5d44e5e0-85f6-11e4-a79d-0026b98b3392

    It doesnot allow me to delete…

    • @Liz, We suggest you to please re-install your Internet Explorer or you can downgrade the IE version. In order to downgrade: Uninstall the existing IE version and do restart computer. Your IE version will be downgraded. Let us know if issue doesn’t fix.

  40. Hi a big thank you for all the information most useful. My problem was a dll in
    C:\Program Files\Music App\Datamngr\IEBHO.dll

    lucky for me there was an uninstall in the folder which I ran to remove this app. there were some four in total DLL files left in the Datamngr I renamed the folder run ie and it all worked so far. This user needs ie 9 to use particular software for work. thank you.
    Sem (Durban, South Africa)

  41. I have a IPSEng32.dll file. How do I remove it? You state stop the conflicting repair but how? Hitting delete doesn’t work.

  42. Thank you.
    I had found the first 7 of your suggested fixes – usually from people who insisted that it was the one and only solution.
    Your 8th suggestion nicely described how to actually debug Internet Explorer and identify the .dll file that is really causing me grief.

    In my case it is IPSEng32.dll which is part of Norton anti-virus. It seems an update from Norton just a few hours ago has broken IE. Hopefully in a few hours Norton will fix the problem.

    Thanks for your well-written summary of all the potential fixes for the brain-dead way that IE behaves.

  43. I went through all the steps (1-7) with no success. On step 8 I found the culprit is a file named: IPSEng32.dll. I tried to research this but (being basically computer illiterate) I have no idea what the websites that came up were referring to and I don’t have any idea what to do now. Help!

  44. I find the file C:\Windows\FileManager\FileManagerApp.dll and I try to delete it n can’t as I need permission from Trustedinstaller to make those changes!!!!
    can someone help please

    • @Trish, You can change all the permission as “allow” through right click on that file in “security” tab. After change them, reboot your computer in SAFEMODE and remove the .dll file.

  45. THANK YOU for the comprehensive information.

    The last step fixed it in my case. It was a IPSEng32.dll file, which is a Norton Antivirus Software file. I uninstalled the software and IE is running now.

  46. Thanks for the detailed explanation on method 8. It enabled me to discover that my problem was caused by Norton 360. I did a manual update and it solved the problem.

  47. I just now fixed my “Internet Explorer has stopped working” error message that occurred every time IE was started, rendering IE unusable.

    The problem was with IPSEng32.dll, which is a Norton Anti Virus (NAV) or Norton Internet Security (NIS) file. I found that file by checking Windows Event Viewer following the steps in Method 8 of this article, the steps of which I have pasted at the end of my post.

    The fix was done by starting the NAV/NIS program, selecting the “Support” menu, and then selecting the “Get Support” menu option. NAV/NIS automatically ran the Norton Autofix program, returning a message similar to “1 file has been repaired.” IE was back to normal after that.

    Event Viewer steps to finding which file was related to the IE stopped working error:

    Right click on MyComputer and then click on Manage. You’ll get an another window.

    ◾Click on allow of the “Event Viewer” (Expand it).
    ◾Click on allow of the “Windows Logs” (Expand it).
    ◾Click on “Application” under windows Logs.
    ◾Now look on the right side pane, it have listed all the system LOGS.
    ◾Now scroll down and find a error(Red Cross Error) related to iexplore.exe, and double click on it get the details (that log was created when you get error message on internet Explorer, so please find by the “Time”).
    ◾Now you have the Error Message details. Find the name of “.dll” on that detail.
    ◾Now you have the particular “.dll” file name which one is doing conflicting with iexplore.exe.

    • You are my new hero. I spent 3 days looking up everything. Strange enough …this was the first site I saw but bypassed it like an idiot. I even went out and bought window 8.1 thinking it would fix it. Please make a youtube video on this. It needs to say IE Explorer fix for Norton Internet Security Users. you are awsome….Thanks again.

  48. File name is OLEAUT32.dll
    Please help!

  49. ntdll.dll.. any ideas on what to do next please

  50. I have Windows 8.1 with pre-installed IE 11. Under method #8 above I have multiple “.dll” files. How do I research the files for having a conflict with iexplore.exe and once known how do I delete the conflicting file?

  51. I have uninstalled & reinstalled ie11 – it gives me a reason:/ieframe.dll error
    When I run regsvr32 ieframe.dll – I get the following msg :
    Dllregisterserver in ieframe.dll failed
    Return Code: 0x80004001
    Please Help I’m at my wits end, I’ve tried everything

  52. I found the dll file it was an apple file – deleted it
    I am running IE11 64 bit & now the error shows as program files(86) iexplore.exe

  53. My name is vangyang from laos
    How do I handle khos my computer or it is essentially because it will always be the Windows Windows explorer has stopped working only limited
    I want to know if my computer while or have not been in my computer can handle the average yield limited
    I think that will do what he can not have a Windows Windows explorer has stopped working out more
    because Windows Windows explorer has stopped working or is it holds off and draining the diapers from the whole computer then re-open new dollar single culture, a culture’s will or percent because say that I know it is there where the real

  54. You can also apply below fixes and methods to resolve the issue.

    (1) Run Microsoft FixIt Solution
    (2) Update internet explorer
    (3) Disable add-ons and Uninstall toolbars
    (4) Check corrupt Windows files using SFC (System file checker)
    (5) Run the Troubleshotter
    (6) Reset your browser

  55. I had this problem on two of my computers. Now i use firefox! No problem!

  56. All the step didn’t help me.

    I got a problem with DLL file name “FastIPLib.dll”. My google chrome always crashed whenever I try to open it. Here is the error:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: chrome.exe
    Application Version: 42.0.2311.152
    Application Timestamp: 55481340
    Fault Module Name: FastIPLib.dll
    Fault Module Version:
    Fault Module Timestamp: 50643ffb
    Exception Code: c0000005
    Exception Offset: 00004e60
    OS Version: 6.1.7600.
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    So after I deleted “FastIPLib.dll”, my internet didn’t work.
    Note: I deleted it by rename it, and log in safe mode to delete.

    However, i tried all your methods, but it didn’t help me.
    Please kindly give me an advice..

    Thank you in advance!

    • Hi,
      You need to uninstall “FAST HIDE IP” program. The file “FastIPLib.dll” is associated with this program. Also do re-install the Google chrome.

  57. Hello, problem dll is nvundshim.dll but I don’t have stereoscopic 3D? Any ideas on how I resolve this? Thanks for any help!

  58. Could I simply restore default settings in the nvidia control panel?

  59. This is great .. under the search “Internet Explorer not working” the first answer is “Start Internet Explorer”. hahahahaha

  60. Seems like recent update caused IE to stop working. It won’t open.
    Suggestions please?
    Can’t delete advapi32.dll

    C:\Program Files\Internet Explorer\iexplore.exe

  61. I could not open IE 9 because Data Execution Prevention stopped it every time. So I uninstalled IE 9, but IE 8 would not open either. I tried Microsoft Fix it but that did not work.

    Solution number 1, Reset, was the answer, but Catch 22 was that I could not open IE. But I got to Reset through Control Panel, Network and Internet, Internet Options, Advanced tab.

    Thanks Techexpert. Who would have thought that the solution was so simple?

    Maybe you could put this alternative route to Reset in Solution 1 at the top of the page, and possibly save people hours of wasted effort and frustration.

  62. Unfortunately, Reset was not a permanent solution. When I tried to open IE today I got the messages about it not working. I worked through all the other methods without result, until method 8.

    From this I discovered that the problem was GoogledesktopIE.dll. I googled this and learned that it had given other people the same problem recently, and that support for it had ended in 2011! I uninstalled it, and IE started fine. Also, Firefox is working again – that stopped a few months ago.

    If I had used method 8 first I would have solved the problem in minutes rather than hours, and without Restarts. Maybe it should be higher up the list? After all, Event Viewer is there to tell us what is going wrong.

    Thanks again, Techexpert, it has been an education, especially method 8!

  63. I have read all the ” fixes ” that are supposed to fix this, and none of them worked for me. But I came across this symptom, took action, and now it has completely stopped.
    Are you using MSN.COM as your home page, either natively or through Dell’s link ? ( and you can check your registry for this, just do a regedit, find )
    My solution is to not visit that page and use another page as your home page and that 100% stopped that from happening again… Using IE 11 on a Dell with Win7….. try it !! yes, it could really be that simple…..

  64. I haven’t been able to access it although I have followed, or tried to follow, all of your instructions. It is frustrating.

  65. I hade a problem with IE that made it use 100% disk.
    I turned out to be a problem with the “database” in this folder.
    I just deleted all the files and now it rocks again.
    Thanks to point 8 I founnd this one….

  66. Priyaranajn Biswal

    Thanks for your suggestion. The details of dll file name and error are “Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
    Faulting module name: icsweb4x.dll, version: 4.2.564.55, time stamp: 0x557016d7
    Exception code: 0xc0000005
    Fault offset: 0x000273db
    Faulting process id: 0xa14
    Faulting application start time: 0x01d10fb5b4e16814
    Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Faulting module path: C:\Users\FRONTO~1\AppData\Local\Temp\CSHELL\ics\100000013\icsweb4x.dll
    Report Id: 120199e4-7ba9-11e5-99f2-54dfa734ba0e “. Please help to fix this issue.

  67. I have the exact same problem as above but faulting module path is unknown. My IE opens up with a blank white screen, then says not responding and closes after 10 seconds or so.

  68. It would just be easier to use a better browser. If you have to go through all that just to get IE to work, it is simply a lousy product.

  69. Thank to your great instructions, I found the dll file: wininet.dll. But..now what do I do to remove/repair it?

  70. Hi

    Thanks a lot. It worked.

  71. I have struct up in IE .,it helped alot thank you for the support

  72. I have had this problem for about two months now. I have followed your list and was thinking Method 8 was going to be my salvation. But no luck! After following your instructions, I come up with the following error:

    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE, version 11.0.9600.18163
    Faulting module path: C:\Windows\System32\ MSHTML.dll, version 11.0.9600.18163

    I went in and deleted the MSHTML.dll file in the System32 file. Of course when I started IE back up (Ver 11), it created another MSHTML.dll file and has continued to give me the same errors. This error is prevalent when I am on the MSN.COM site and click one of the stories it is showing. I have also unchecked the Adobe Flash section as I read this also somewhere. Don’t know what to do now and don’t really want to give up IE. I have also deleted Ver11 and re-downloaded IE from as far back as 8 and moved back up to Ver 11. Any other advice you can help me with???


    • Yes, follow the following advance steps.

      1. Uninstall and re-install Flash player for Internet Explorer browser. You can get Flash player download link in our tools page http://www.techsupportall.com/tools
      2. Uninstall and re-install Java Player for the Internet Explorer browser. You can get Java download link in our tools page http://www.techsupportall.com/tools
      3. Run Microsoft fixit (for performance and Crashes issue) from our tools page: http://www.techsupportall.com/tools
      4. Run Adwcleaner from our tools page: http://www.techsupportall.com/tools
      5. Run Hitmanpro from our tools page: http://www.techsupportall.com/tools

      And then let us know if doesn’t work.

      • Just finished with all your suggestions and did all the updates. Went to MSN.com, clicked on the first news story: Internet Explorer has stopped working, continues. Went to the management screen and the same error came back up.

        Log Name: Application
        Source: Application Error
        Date: 2/4/2016 3:22:29 PM
        Event ID: 1000
        Task Category: (100)
        Level: Error
        Keywords: Classic
        User: N/A
        Computer: Jeff-PC
        Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18163, time stamp: 0x566c4c47
        Faulting module name: MSHTML.dll, version: 11.0.9600.18163, time stamp: 0x566c60fb
        Exception code: 0xc0000005
        Fault offset: 0x0019252a
        Faulting process id: 0x1060
        Faulting application start time: 0x01d15f89c3498654
        Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
        Faulting module path: C:\Windows\system32\MSHTML.dll

        Next suggestion???
        Thanks Again

        • Try to do one thing, open your Internet Explorer “with NO addons” option and after open, do the same thing where you were getting the “stopped working” error message and let us know the result.

          To open IE without addon follow the steps: Click on Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons).


  73. UPDATE 2/6/16. I unistalled IE 11 which took me back to 10. I then reinstalled IE 11, which prompted me to do a windows update in which I did. At this point I no longer have the IE not responding error and my other errors have also disapeared up to this point. Thanks for you help and I hope this may help others.

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