Question

How to fix ‘Internet explorer has stopped working’  error, Freezing issues, Crashing issues?

Internet Explorer has stopped working, freezing, crashing error

Solved Answer




As Windows 10 has already launched with a new Microsoft Edge Browser. But still if you are a fan of internet explorer and getting these errors like Internet Explorer has stopped working , Freezing, Crashing etc. It can be due to a 3rd party “.dll” file is conflicting with iexplore.exe.

Another reason can be that Internet Explorer is getting lots of load of unwanted toolbars, BHO’s, addons, extensions.  Some internet explorer security settings can also cause this.

Anyway, we have the proper solution to fix this error message ‘Internet explorer has stopped working’ in. We are give you 9 methods to get rid of these issues. These methods will work for Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP and mostly for all IE version, IE 7, 8, 9, 10, 11 etc. Please follow below methods one by one.

  1. Reset Internet Explorer
  2. Update Graphics Driver
  3. Disable software rendering
  4. Uninstall unwanted toolbars
  5. Disable unwanted add-ons
  6. Reinstall Java, Flash, Silverlight
  7. Reset Security Zone
  8. Run Microsoft Fixit utility
  9. Find the the conflicting .DLL file
  10. Reinstall Internet Explorer

Fix 1 : Reset Internet Explorer

Resetting internet explorer is the first method you should should use as most of the time it fox the issue immediately.

Reset Method 1:

  • Open Internet Explorer.
  • Click on Tools menu (Press “alt” key to active menu bar).
  • Click on “Internet Options“. A configuration window you will appear
  • Click on advanced tab.
  • Click on “Reset” Button. You’ll get an another box, here check a box named as “Delete Personal Settings“, then
  • Click on Reset button on it.

Reset Method 2:

If you couldn’t open IE or you couldn’t reset Internet Explorer through above method, so here is another method which is very effective to reset Internet Explorer through control panel. Follow the following steps:

  • Click on Start Button
  • Click on Control panel
  • Click on Network and Internet
  • Click on “Internet Options“. (You will get a configuration window)
  • Click on advanced tab.
  • Click on “Reset” Button. You’ll get an another box, here check the box named as “Delete Personal Settings“, then click on Reset button on it.

 

Image of resetting internet explorer

Here is the fix suggested by Microsoft to fix the Internet explorer has stopped, freezes, open up and then suddenly closes type of issues. It also suggests to reset the internet explorer.

If the above method doesn’t fix,  then follow the next method.


Fix 2 : Update Graphics Driver or Disable Software Rendering

Some times graphics rendering cause this issue, So either try to update your graphics card driver  or try to disable Hardware Acceleration option in IE 9 & IE 10.

Also Read: How to update drivers in Windows

  • Open Internet Explorer.
  • Click on Tools menu (Press “alt” key to active menu bar).
  • Click on “Internet Options”. a configuration window you will appear
  • Click on advanced tab.
  • Un-check a option named as “use software rendering instead of GPU rendering”. it is located under “accelerated graphics”.

gpu-render-option-disable

If doesn’t fix, follow next method.


Fix 3 : Disable 3D in “NVIDIA Graphics driver”

(Only if you have one, otherwise skip it)

Disable “stereoscopic 3D” option into “NVIDIA Graphic driver” application. (If you have Nvidia Graphics Drivers & Software, If you don’t have the you can leave this step)

  • Open Nvidia software from system tray.
  • Disable the option named as “stereoscopic 3D” from NVIDIA Drivers (NVIDIA driver is a computer Graphics drivers their software runs on system tray. )

nvidia-on-systemtray

nvidia-disable-option

If doesn’t fix, follow next method.


Fix 4 : Uninstall Unwanted Toolbars

Sometimes a 3rd party toolbar can cause the issue. So it is better to avoid installing any third party toolbar. If you have installed one and you don’t know how to remove, then see the below  steps to remove unwanted toolbar from the IE.

  • Remove unwanted toolbars using Control Panel.
  • Go to add / remove programs and uninstall any toolbar available in the list.

uninstall-unwated-toolbars

If doesn’t fix, so please follow next method.


Fix 5 : Disable Unwanted Add-ons

You can disable the extra add-ons from internet explorer some times a add-ons create issue and are main cause of the error.

  • Go to settings -> Manage Add-ons.
  • Select and right click to disable the add-ons.

disable-unwanted-addons

If doesn’t fix, so please follow next method.


Fix 6 : Re-install Java, Flash player, Silverlight.

Uninstall and then Re-install Add-ons program Like: Java, Flash player, Silverlight from control panel.


Fix 7 : Reset Security Zone.

  • Reset Internet Explorer Security Settings zone.

disable-security-zone

If doesn’t fix, so please follow next method.


Fix 8 : Run Microsoft Fixit

If doesn’t fix, so please follow next method.


Fix 9:  Find the .DLL file which is conflicting with IE

If the above method does not fix the issue then this method is to find out the exact .dll file which is causing the conflict.  This is a manual method and is time consuming so we keep it as the last step. We can find the faulty dll with the help of system logs.  Follow the below steps.

  • Right click on My Computer and then click on Manage. You’ll get an another window.
  • Click on arrow of the “Event Viewer” (Expand it).
  • Click on arrow of the “Windows Logs” (Expand it).
  • Click on “Application” under windows Logs.
  • Now look on the right side pane, it have listed all the system LOGS.
  • Now scroll down and find a error(Red Cross Error) related to iexplore.exe, and double click on it get the details (this log was created when you get error message on internet Explorer, so please find by the “Time”).
  • Now you have the Error Message details. Find the name of  of the “.dll” file on that detail.
  • As now you have the particular dll file name which is creating conflict with iexplore.exe.  Stop the conflicting by repairing, renaming, deleting that file. you have to do research on it, what to do with that file (We can mention a fixed action on this file as you have to find out that which other program is using that problematic file and how important is that program), so please take action on it carefully.
  • If you are unable to delete the file then reboot the computer in the safe mode and then delete the file.

eventlogs


Hopefully you will be able to solve the crashing, freezing or stopped working issues of the internet explorer  in Windows 7, 8, 10 with the above methods. If not then try to reinstall the internet explorer.  Post your comment  / questions below or tell us which fix worked for you.

 

153 thoughts on “How to fix Internet explorer has stopped working”

  1. iexplore.exe
    11.0.9600.17840
    555fe1bb
    OLEAUT32.dll
    6.1.7601.17514
    4ce7b972
    c0000005
    000211e7
    a6c
    01d54618fdc08cd6
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\OLEAUT32.dll
    697fda24-b20c-11e9-88ac-3c970e7c6834

    we have not deleted file normal or safe mode ..

    pls help

    1. Thanks so much for your reply.
      Do not delete this file (OLEAUT32.dll) because this is a system file. We can only update or register this file.
      To fix this issue, please follow the following steps and then reply again.

      First of all, update your Windows using “Windows Update” option.
      Reboot the computer.
      After reboot, make sure your Windows is up-to-date properly. If not yet, then do it again.
      Uninstall all the unwanted programs from your computer.
      Open Internet ExplorerSettingsAbout Internet Explorer and update your Internet Explorer if the update is available there.
      Open Run command box and then type this command “regsvr32 oleaut32.dll” (without quote) into open field and click on OK to re-register the oleaut32.dll file.
      Reboot computer
      Go to the device manager and then update the network adapter’s driver. It could be tricky, so please do it carefully.
      Reboot your computer and check whether the issue fixed or not.

  2. Internet Explorer has stopped working for so many times because of a problem and you promised to notify if a solution is available but no notification at all.

    1. Please apply all the ten fixes which are given in this page above. If these do not work for you then you may share the “Fix 9” result, then we’ll help you with this.

  3. Hello, Fix 6 worked for a few minutes and then stopped again. Fix 9 turns up ntdll.dll. Can you tell me how to fix that?

    1. ntdll.dll is a system file, so we can’t do anything with this. Actually one of the system module using ntdll process. We suggest you to please uninstall your computer’s display driver and network driver.

  4. Thanks a lot for such great help. If possible ,I want to learn how to keep my computer always fresh and active by self process. Is there any setting like I have mentioned above.

    1. To keep active your computer you should have a good antivirus on your computer which has a firewall option to protect your computer from outside attack. Second, install CCleaner tool (free) to clean your computer’s junk files. But you have to run it manually in a month. You can set a schedule in “Task Scheduler” to run it automatically or remind you to run it in a week or in a month.

    1. Sorry to say but we can’t do much with this file because this is a system file so we recommend you to please do repair your windows through SFC/scanow command and then do reair windows through windows CD if doesn’t work.

  5. Log Name: Application
    Source: Application Error
    Date: 6/16/2017 1:51:32 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: ME5456BG.na.vul.com
    Description:
    Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18538, time stamp: 0x582749db
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00000000
    Faulting process id: 0xea0
    Faulting application start time: 0x01d2e6c9308b7578
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: unknown
    Report Id: 6e45cb98-52bc-11e7-ad6f-80000be741df

    This is the error that shows, can anyone help?

    1. This error is exact one that causing problem but it is not showing faulting module name or path. You need to follow some steps maually. Please follow the following stes and then let us know again.

      1. Remove all the extensions / addons from Internet Explorer.
      2. Remove all the unwanted / unknown startup programs from computer startup suing “MSCONFIG” command
      3. Remove all the unwanted / unknown task scheduler from “Task Scheduler”

  6. I tried every step of your recommendations and found a fault in a kernel but then had no idea how to fix it. I search on the MS troubleshooting site and found this recommendation: Uninstall BeFrugal.com. I tried this and it worked. IE 11 works normally again.

    1. We somehow got the program “Cash Back Assistant” on our computer the other day which caused the problem being talked about with Internet Explorer. After we removed the program, Internet Explorer works as it should.

      1. Thank you Jeff. I removed , ‘Cash Back Assistant”, don’t no where it came from. Everything has returned to normal .

  7. most of the “fixits” are dated back to 2014 don’t understand why they are not updated my problem exists tried all of the 1-8 none have helped or might have alittle- (wishful thinking [I THINK]) have not had computer that long GO FIGURE IS THERE A FIX or just process of eliminations!

  8. My IE will open up and stay open for about 10 seconds before closing again. I had heard that if I uninstall it then reinstall it that the problem would be fixed but when I go to uninstall it I am unable to find it in the control panel.

    1. hobo, you said there was 9 ways to fix internet explorer not working, well # 1 for me,, It sure is nice to follow some one that knows what there talking about, think you very much,,
      hobo,

  9. After I restored my Dell-XPS computer to factory conditions, I could not start up Internet explorer, with the error message” Internet Explorer has stopped working”. I have tried all your steps as far as my operating system allows but still could not solve. I am using Windows Vista. My internet connection is excellent. Appreciate if you could help. Thanks.

        1. Try to replace this file with the another working condition file from the another computer which should with the same windows version. Please let us know if you can’t find the file.

  10. I tried all of your steps and I still get the error message IE stopped working. Have no idea what to do now. It was working fine last week and then this week I start getting the error messages. Did not do any updates for anything so not sure why none of your steps are working.

  11. UPDATE to My Previous Solution:
    In Installed Programs look for ” VIA CROME9 HC IGP Family Windows Display 7…”
    This is what I had un- installed and returned VIA WINDOWS UPDATE
    Once uninstalled – YOU MUST NOT INSTALL THE UPDATE AGAIN!- to prevent this:
    When update comes Via Windows Update.>”VIA-Display-VIA Crome9 HC IGP Family WDDM” Check Box for this Update>Right Click on Update and Select “HIDE” to prevent it from installing and to not download it again.

    Sorry if in the Previous Comment I made reference to “Vista” and it was incorrect.

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