Print Spooler Keeps stopping Automatically  (Fixing Guide)

In Windows XP, Windows Vista, Windows 7, Windows 8, 8.1 Windows 10

Question

I got an error message “The print spooler service is not running” when I try to print. Then I go to services page to start the service manually. I start the printer spooler service and it started successfully but after few seconds it stopped automatically. It seems like print spooler service keeps crashing windows 7 automatically. The print spooler service doesn’t stay ON.  Eventually, I gave a print command to print a document but it’s again shown me the same error message. Then I checked the “print spooler” service in services page, it was stopped there again.

print spooler keeps stopping

 




Solved Answer

This post will guide you how to solve this problem “Print Spooler service keeps Stopping Automatically”, actually there are many reasons behind that, The main reason is the driver conflicting (Please update the printer drivers), however we explained everything in this post, please follow the following steps  to get rid of this problem “Print Spooler keeps Stopping Automatically”. If you followed all above steps properly, i am sure about it the problem can not persist any more. Print spooler service stopping automatically, print spooler service is automatically stopping, spooler stop, print spooler stops suddenly, print spooler stopped can’t install printer.

Steps

1. Open Services page

  • (For windows xp) Click on Start and then click on RUN then Type Services.msc in RUN box then hit enter
  • (For windows 7, 8, Vista) Click on Start and then Type Services.msc in Search  box then hit enter

print-spooler-stopped-automatically2

print-spooler-stopped-automatically1

2. Find “Print spooler” Service and then Double click on it.

print spooler keeps crashing

2. You will see a “Stop” button, Stop the Service for while

print-spooler-stopped-automatically4

3. Go to “Recovery Tab”

4. (Important Step) Change “First Failure” & “Second Failure” Value under “Recovery Tab”

  • Change the value of  “First Failure” to “Restart the Service”
  • Change the value of  “Second Failure” to “Restart the Service”

print-spooler-stopped-automatically5

5. Make sure  the RPC Service is the dependencies of the “print spooler”

print-spooler-stopped-automatically6

6. Then Leave it until next step is completed

7. Delete all the print job from this path “c:\windows\system32\spool\PRINTERS”

  • Delete all the files under this following path (make it clean)
  • c:\windows\system32\spool\PRINTERS

print-spooler-stopped-automatically7

8. Now Start the print Spooler Service.

  • Come again “print spooler” Configuration page and click on “Start” Button.

print-spooler-stopped-automatically8

Restart your computer

If the problem is still persist then you must try these more Additional Advanced Steps

9. (Important Step) Run a command “SFC /scannow” in Command prompt (with Administrative Right)

SFC /scannow

print-spooler-stopped-automatically9

10 (Important Step) Run one more command “chkdsk /f /r” in Command prompt (with Administrative Right)

chkdsk /f /r

cmd-command-type-to-repair-print-spooler

11. (Important Step) Delete all unwanted printers from the computer.

print-spooler-stopped-automatically11

12. (Important Step) Make sure all printers are installed with correct drivers “there is not driver conflicting”(Please reinstall printer drivers again)

print-spooler-stopped-automatically12

Step 13 : Get the “.dll” file name & path which one is making conflicting with print spooler service.

  • Right click on MyComputer and then click on  Manage. You’ll get an another window.
  • Click on the arrow of the “Event Viewer” (to Expand it).
  • Click on the arrow of the  “Windows Logs” (to Expand it).
  • Click on “Application” under windows Logs.
  • Now look on the right side pane, there have listed all the system LOGS.
  • Now scroll down/up to find the error (Red Cross Error) which is related to print spooler service. Once you get it, double click on it to get more details about error (These logs create when system get any error or problem, so please find the error, that time you get crashed your printer spooler service.)

eventlogs

 

  • Now you have the exact error message details. Here, find the name & path of “.dll” file in this detail.
  • Now you have the particular “.dll” file name & path which one is doing conflicting with print spooler service.
  • So, stop the conflicting via repair, rename that “.dll” file.
    Do appropriate action on that file using following method below.1. If found “.dll” file is related to printer drivers then you can rename & delete the file, and then  reboot your computer and then you can easily reinstall your printer driver.2. If found “.dll” file is related to any 3rd party application then you can uninstall that application and install it again if you want to use that application. You also can rename & delete the file if it is not related to windows system files any how. After that reboot your computer once.3. If found “.dll” file is related to windows system files or location then you must not rename & delete the file, because it maybe harmful for your operating system itself. To fix this issue you have to repair your windows through “SFC /scannow” or “chkdsk” or Combo Fix tool (Comobofix is a third party tool (Free Tool) however it can fix most of the windows issues). After that reboot your computer once.

    SFC /scannow
    chkdsk

FAQs

Q: “local print spooler service keeps stopping” it starts and immediately stops. I tried restarting via Computer Management Services but a few seconds after print spooler keeps crashing.

A: Hopefully, above solution will work for you to solve your problem.

Q: I have deleted the print queue from the spool folder. But it still stuck and printing nothing. A printing message appear and disappear. So why the print spooler keeps stopping. I tried to restart the print spooler.

A: Please check if print spooler service is running or not. If not then refer print spooler service not running for the fix. If it is running then the steps given in this article should work for you. Or if you are still facing the issue, then please leave your comment with more detail.

Q: I tried to print from the HP printer diagnostic Print. And got the same problem Spooler starts and stops.

A: I suggest you to please remove your all printer then you can get rid of Printer Spooler service crashes problem, you can try Restarting spooler via services.msc then you can resolve that problem, Print spooler starts and automatically stops Because of print spooler service.

Q: I had the same problem Printer Spooler Service Terminated Unexpectedly.  I have tried to stop and start the service but problem still persist printer spooler service is not running/stopped.

A: Hopefully steps mentioned above will fix your issue.

147 thoughts on “Print Spooler Keeps stopping Automatically (Fixing Guide)”

  1. Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
    Faulting module name: hpb6sy2917_x64gui.dll, version: 13.2.0.0, time stamp: 0x5553b101
    Exception code: 0xc0000005
    Fault offset: 0x00000000000c2f2b
    Faulting process id: 0xf14
    Faulting application start time: 0x01d1f542f5492057
    Faulting application path: C:\windows\System32\spoolsv.exe
    Faulting module path: C:\windows\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll
    Report Id: 7b70a95f-6136-11e6-9981-3464a9328d10

    pleae help me…

    1. To fix print spooler issue you just need to remove hpb6sy2917_x64gui.dll from C:\windows\system32\spool\DRIVERS\x64\3\ location. You can do this by uninstalling hp drivers or manually remove this file. After deleted your issue will be fixed 100%. After that you need re-install your printer drivers. Please follow following steps:

      1. Stop the print spooler service
      2. Uninstall HP all the printer drivers from control panel.
      3. Delete this file hpb6sy2917_x64gui.dll from C:\windows\system32\spool\DRIVERS\x64\3\ location, if still persist after uninstalled hp drivers.
      4. Reboot your computer now, this time your print spooler service will be start normally after reboot.
      5. Re-install your printer driver again.

      Let us know if need further help, we would be glad to assist you.
      Thanks

      1. Hi,
        Thanks for your help. In my situation, I had deployed a HP M553n printer through Group Policy, and on some computers the driver caused the printer spooler to keep stopping. I deleted all of the hpb6sy3525_xgui.x files since I figured they were all related to the HP M553n printer. I then went onto my server, and downloaded the HP Universal Print Driver, and applied it to the M553n printer, just to make sure none of the other workstations would be impacted with the buggy hpbsy3525_xui.dll driver. I then went back to the problematic workstation whose print spooler was no stable. I went to HP Support, Downloads and Drivers, and downloaded the HP Universal Print Driver, saved it locally, then went to Devices and Printers, selected add printer, entered the IP address of my M553n printer, unchecked the box to “Query the printer for the driver”, and began the installation. When prompted for the driver, I selected “Have Disk”, and pointed to the folders where I had just expanded the HP Universal Print Driver. Everything is stable now.
        Thanks again for your help!

  2. Hello. Thank you for the assistnace.

    I found that the problematic file is
    C:\WINDOWS\system32\spool\DRIVERS\x64\3\ssm4mdu.dll

    Can I delete it, and if I do, should I follow any further steps?

    Thank you in advance!

    Ioannis

    1. Yes you can delete this file. After delete the file your print spooler service will work smothly. This file is related to your printer drivers. It is doing conflicting with print spooler service due to file gone corrupted. After that you will have to install your printer driver again. You need to do it proper procedure, please follow the following instructions:
      1. Uninstall all the printer driver from control panel.
      2. Delete this file: C:\WINDOWS\system32\spool\DRIVERS\x64\3\ssm4mdu.dll. If this doesn’t delete in normal mode then start your computer in safemode and try to delete.
      3. After that your print spooler service will start smothly.
      4. Now, Re-install your printer driver again. You can download latest drivers for comapny’s official website.

  3. Hi Team,

    I have gone through all the troubleshooting steps mentioned above but i an still getting the same error.

    Could you please let me know what else can be done to get it resolved.

  4. Hello,
    I am facing similar issue with print server which is on windows 2012 and I have drilled down to find the faulting dll file but I could not determine which application/driver this dll is linked with. Could you please help me out to find this faulting dll application/driver it is linked with. Many thanks in advance.

    Log Name: Application
    Source: Application Error
    Date: 7/4/2016 8:18:26 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    Description:
    Faulting application name: spoolsv.exe, version: 6.3.9600.17480, time stamp: 0x54585db9
    Faulting module name: KOBZOJBL.dll, version: 0.0.0.0, time stamp: 0x45cbd134
    Exception code: 0xc0000005
    Fault offset: 0x00000000000023a7
    Faulting process id: 0x25ac
    Faulting application start time: 0x01d1d0aca921d7a2
    Faulting application path: C:\Windows\System32\spoolsv.exe
    Faulting module path: C:\Windows\System32\KOBZOJBL.dll
    Report Id: 2c0bdacd-41f2-11e6-80d5-4439c4957cf6

    1. You can try this command to find the associated application EXE name: “tasklist /m KOBZOJBL.dll”
      We recommend you to please delete or uninstall this “C:\Windows\System32\KOBZOJBL.dll” file. You spooler issue would be solved.
      Thanks

  5. Thank you for the fix. I have been trying for months to fix a problem that was introduced when I update to windows 10. I have tried your fixit tool, replacing the spoolss.dll and spollsv.exe, checking the dependency but to no avail. I even went out and brought a new printer thinking that would fix the problem but no! Then by chance i searched your site again and came across this article. After checking the windows log I found that there was a conflict between the spoolsv and the Oracles IRM64.dll from a very old Information rights manage software I have not used for years. I uninstalled this software and now I can print again.

    The reason I have written a lopng post is that I feel very stupid as the first thing I would have said to the team who work for me in the event of a systems crash is check the system logs. Oh well now I learnt that the processes I follow in work I should also apply in my personal life. Thank for the steer in the right direction.

    1. Happy to know that our solution worked for you. If you would have contacted us after failed our tool so we would differently gave you our this solution to you. Anyway, finally issue has been fixed. Keep smiling and visiting our website.
      Thanks

  6. I’m on step 13 above. This is what it says:
    SpfService64.exe
    1.3.0.9090
    4e684dec
    ntdll.dll
    10.0.10586.122
    56cbf9dd
    c0000005
    00000000000163a7
    4018
    01d1984beb9dd1ea
    C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\SPF\SpfService64.exe
    C:\WINDOWS\SYSTEM32\ntdll.dll
    893d113f-3f15-4724-aa99-859f1f326e2b
    I’m not sure how to proceed. Please advise. Thanks!
    (My trouble started two weeks ago when I changed the ink cartridge. The printer simply wouldn’t print after that, though the test print worked. After much research I learned how to restart the print spooler. I’m grateful that works, but today it got annoying when I had many small print jobs and had to restart before each one. I’d love to get the problem fixed. :-))

    1. This event log’s error related to ‘Sony VAIO’ application instead of print spooler service (spoolsv.exe), I think you got a different error logs by mistake.

      To get the right error logs, follow the following instruction.
      Look, It is much sure that a 3rd party application or system application is making conflicting with print spooler service. You need to find the latest error logs which is related to spoolsv.exe or spoolss.dll files.

      1. Do start print spooler service.
      2. Do a print job
      3. As you said after a print the printer spooler service stops (crashes) automatically. Now, note down the TIME of crashing the spooler service.
      4. Open event viewer and look for the error logs by the noted down time. That error logs must be related to spoolsv.exe or spoolss.dll files. Share this error logs detail with us. You also can send the detail to our email address at info@techsupportall.com.
      Thanks

      1. That actually is the red error message I get every time I try to print and have to restart the print spooler. I also get 4 information logs. Here are the log messages I received last time:

        – System

        – Provider

        [ Name] Application Error

        – EventID 1000

        [ Qualifiers] 0

        Level 2

        Task 100

        Keywords 0x80000000000000

        – TimeCreated

        [ SystemTime] 2016-05-08T23:23:34.485585200Z

        EventRecordID 129124

        Channel Application

        Computer 83-PC

        Security

        – EventData

        SpfService64.exe
        1.3.0.9090
        4e684dec
        ntdll.dll
        10.0.10586.122
        56cbf9dd
        c0000005
        000000000001626a
        2694
        01d1a97d18058ed7
        C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\SPF\SpfService64.exe
        C:\WINDOWS\SYSTEM32\ntdll.dll
        e44fb927-06d3-4d32-b511-c196652669f3

        – System

        – Provider

        [ Name] Windows Error Reporting

        – EventID 1001

        [ Qualifiers] 0

        Level 4

        Task 0

        Keywords 0x80000000000000

        – TimeCreated

        [ SystemTime] 2016-05-08T23:23:41.499586000Z

        EventRecordID 129125

        Channel Application

        Computer 83-PC

        Security

        – EventData

        0
        APPCRASH
        Not available
        0
        SpfService64.exe
        1.3.0.9090
        4e684dec
        ntdll.dll
        10.0.10586.122
        56cbf9dd
        c0000005
        000000000001626a

        C:\Windows\Temp\WERC2C1.tmp.appcompat.txt C:\Windows\Temp\WERC42A.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SpfService64.exe_e26ac9ad99ebbdea3017fdbe1cdf60b9ec255223_82ebc4e1_cab_61abc466\memory.hdmp C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SpfService64.exe_e26ac9ad99ebbdea3017fdbe1cdf60b9ec255223_82ebc4e1_cab_61abc466\triagedump.dmp
        C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SpfService64.exe_e26ac9ad99ebbdea3017fdbe1cdf60b9ec255223_82ebc4e1_cab_61abc466

        0
        e44fb927-06d3-4d32-b511-c196652669f3
        4

        – System

        – Provider

        [ Name] SpfService

        – EventID 0

        [ Qualifiers] 0

        Level 4

        Task 0

        Keywords 0x80000000000000

        – TimeCreated

        [ SystemTime] 2016-05-08T23:23:42.859087300Z

        EventRecordID 129126

        Channel Application

        Computer 83-PC

        Security

        – EventData

        Service started/resumed

        – System

        – Provider

        [ Name] SpfService

        – EventID 1

        [ Qualifiers] 0

        Level 4

        Task 0

        Keywords 0x80000000000000

        – TimeCreated

        [ SystemTime] 2016-05-08T23:23:42.865086100Z

        EventRecordID 129127

        Channel Application

        Computer 83-PC

        Security

        EventData

        – System

        – Provider

        [ Name] Windows Error Reporting

        – EventID 1001

        [ Qualifiers] 0

        Level 4

        Task 0

        Keywords 0x80000000000000

        – TimeCreated

        [ SystemTime] 2016-05-08T23:23:59.375584800Z

        EventRecordID 129128

        Channel Application

        Computer 83-PC

        Security

        – EventData

        120423846699
        4
        APPCRASH
        Not available
        0
        SpfService64.exe
        1.3.0.9090
        4e684dec
        ntdll.dll
        10.0.10586.122
        56cbf9dd
        c0000005
        000000000001626a

        C:\Windows\Temp\WERC2C1.tmp.appcompat.txt C:\Windows\Temp\WERC42A.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SpfService64.exe_e26ac9ad99ebbdea3017fdbe1cdf60b9ec255223_82ebc4e1_cab_61abc466\memory.hdmp C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SpfService64.exe_e26ac9ad99ebbdea3017fdbe1cdf60b9ec255223_82ebc4e1_cab_61abc466\triagedump.dmp
        C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SpfService64.exe_e26ac9ad99ebbdea3017fdbe1cdf60b9ec255223_82ebc4e1_614420fd

        0
        e44fb927-06d3-4d32-b511-c196652669f3
        0
        cdab7ba9daa5261e004a32df1d43e4c1

        Thanks again for looking into this!

  7. ThanX, for the help, battled with other solutions, till I came to yours and worked after I renamed the ntdll.dll.

  8. OMG! Thank you! I’ve been trying for awhile now to fix the issue with my printer.

    I upgraded from Windows 7 to Windows 10 and for some reason it messed up my ability to print. I tried to remove my printer and re-install them but it wouldn’t let me. I got an error about my printer spool and tried to start it back up. It wouldn’t stay started to I searched the web and came across this article.

    My issue ended up being the very last option of this article. I had to look at the error messages and then find my printer driver. I deleted it and then I was able to finally remove my printer and re-install it!

  9. I really need some help on solving this issue and really need to print papers for important tasks. I am not sure if the path is a part of Windows system files or it is a part of any related printer drivers. Please give me full steps on how to resolve. Thank you.

    Log Name: Application
    Source: Application Error
    Date: 2/15/2016 10:06:19 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Rapheal-PC
    Description:
    Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
    Faulting module name: hpb6sy2917_x64gui.dll, version: 13.2.0.0, time stamp: 0x5553b101
    Exception code: 0xc0000005
    Fault offset: 0x00000000000c2f2b
    Faulting process id: 0x21a4
    Faulting application start time: 0x01d16866ff8cccb9
    Faulting application path: C:\Windows\System32\spoolsv.exe
    Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll
    Report Id: 3fc747a5-d45a-11e5-8167-74d02b34b082
    Event Xml:

    1000
    2
    100
    0x80000000000000

    3087139
    Application
    Rapheal-PC

    spoolsv.exe
    6.1.7601.17777
    4f35fc1d
    hpb6sy2917_x64gui.dll
    13.2.0.0
    5553b101
    c0000005
    00000000000c2f2b
    21a4
    01d16866ff8cccb9
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll
    3fc747a5-d45a-11e5-8167-74d02b34b082

    1. Sure, we’ll give you the complete solution how you can fix this issue. No, this .dll file is not related to system files, so you can delete it, even it is related to your printer drivers. Maybe this file (hpb6sy2917_x64gui.dll) get damaged that’s why it is conflicting with spooler files. Anyway, please follow the below given instructions to solve this issue.

      Note: To solve this issue you will have to re-install your printer drivers again. Please follow the below steps how to do fix this issue in proper way.

      1. Stop the print spooler service manually from services page. Skip this step if it is already stopped.
      2. Detele the file (hpb6sy2917_x64gui.dll) from this location C:\Windows\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll. After delete that, start your print spooler from services page. After delete this file, your print spooler service will be worked properly.
      3. Now disconnect your printer from computer.
      4. Uninstall the printer drivers from control panel.
      5. Re-install the drivers again from the disc. If you don’t have disc then download the driver ONLY from its official website.

      Let us know if you face any difficulty to follow the steps and update here if you will solve your issue.

      Thanks

  10. I tried all steps. And nothing.

    Nombre de registro:Application
    Origen: Windows Error Reporting
    Fecha: 29/01/2016 14:44:17
    Id. del evento:1001
    Categoría de la tarea:Ninguno
    Nivel: Información
    Palabras clave:Clásico
    Usuario: No disponible
    Equipo: Diseño1
    Descripción:
    Depósito con errores 120351496239, tipo 4
    Nombre de evento: APPCRASH
    Respuesta: No disponible
    Identificador de archivo CAB: 0

    Firma del problema:
    P1: spoolsv.exe
    P2: 10.0.10586.0
    P3: 5632d53b
    P4: KERNELBASE.dll
    P5: 10.0.10586.0
    P6: 5632d1de
    P7: c00000fd
    P8: 0000000000020736
    P9:
    P10:

    Archivos adjuntos:
    C:\Windows\Temp\WERF681.tmp.appcompat.txt
    C:\Windows\Temp\WERF70F.tmp.WERInternalMetadata.xml
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_9b544efcbff5e59e25e6cb166ee7fb939c3d87_b628c7fe_cab_0e0df72c\memory.hdmp
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_9b544efcbff5e59e25e6cb166ee7fb939c3d87_b628c7fe_cab_0e0df72c\triagedump.dmp

    Es posible que estos archivos estén disponibles aquí:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_spoolsv.exe_9b544efcbff5e59e25e6cb166ee7fb939c3d87_b628c7fe_22eb29ef

    Símbolo de análisis:
    Nueva búsqueda de una solución: 0
    Identificador de informe: 46f6a51c-d448-4c4d-85bc-cad4e84e39bb
    Estado del informe: 0
    Depósito con algoritmo hash: 614955776abd68767d45a59242a728d6
    XML de evento:

    1001
    4
    0
    0x80000000000000

    7417
    Application
    Diseño1

    120351496239
    4
    APPCRASH
    No disponible
    0
    spoolsv.exe
    10.0.10586.0
    5632d53b
    KERNELBASE.dll
    10.0.10586.0
    5632d1de
    c00000fd
    0000000000020736

    C:\Windows\Temp\WERF681.tmp.appcompat.txt
    C:\Windows\Temp\WERF70F.tmp.WERInternalMetadata.xml
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_9b544efcbff5e59e25e6cb166ee7fb939c3d87_b628c7fe_cab_0e0df72c\memory.hdmp
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_spoolsv.exe_9b544efcbff5e59e25e6cb166ee7fb939c3d87_b628c7fe_cab_0e0df72c\triagedump.dmp
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_spoolsv.exe_9b544efcbff5e59e25e6cb166ee7fb939c3d87_b628c7fe_22eb29ef

    0
    46f6a51c-d448-4c4d-85bc-cad4e84e39bb
    0
    614955776abd68767d45a59242a728d6

    1. Scan your computer with Hitmanpro and Malwarebytes and then create a New local user profile and let us know if in new account doesn’t work.

  11. hello, thank you for this i was doing all steps but unfortunately is not working for me in windows 10 Home x64

    looking my events —> aplications. i got this error:

    Nombre de la aplicación con errores: spoolsv.exe, versión: 10.0.10586.0, marca de tiempo: 0x5632d53b
    Nombre del módulo con errores: KERNELBASE.dll, versión: 10.0.10586.0, marca de tiempo: 0x5632d1de
    Código de excepción: 0xc00000fd
    Desplazamiento de errores: 0x00000000000202c8
    Identificador del proceso con errores: 0xbbc
    Hora de inicio de la aplicación con errores: 0x01d15888961fcb1a
    Ruta de acceso de la aplicación con errores: C:\WINDOWS\System32\spoolsv.exe
    Ruta de acceso del módulo con errores: C:\WINDOWS\system32\KERNELBASE.dll
    Identificador del informe: 1d388542-3508-4768-aa25-783b231d9e97
    Nombre completo del paquete con errores:
    Identificador de aplicación relativa del paquete con errores:

    im trying to replace my kernelbase.dll but is not possible.

    1. This is a system file so you can’t modify this file anyhow. You can do two steps given below.
      1. Run combofix tool from our tools page. http://www.techsupportall.com/tools
      2. Create a new user profile account and then try to print out there.
      3. Remove all the printer driver from your computer and from registry manually then reinstall the latest drivers again.

      Let us know if these steps doesn’t fix your issue.

      1. Combofix tool is not compatible with windows 10

        i created the user profile account and was the same case, nothing happens.
        i removed all printer driver and still the problem.

          1. upgrade from windows 7 to windows 10. i did that in other computer and its working fine, now with this one is crash.

  12. Got all the way to Step 13 until I solved the problem.
    Thank you for the help! I was about to through the computer out the window!

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