Print Spooler Keeps stopping Automatically (Fixing Guide)


Print Spooler Keeps stopping Automatically  (Fixing Guide)

In Windows XP, Windows Vista, Windows 7, Windows 8, 8.1 Windows 10


I got an error message “The print spooler service is not running” when I try to print. Then I go to services page to start the service manually. I start the printer spooler service and it started successfully but after few seconds it stopped automatically. It seems like print spooler service keeps crashing windows 7 automatically. The print spooler service doesn’t stay ON.  Eventually, I gave a print command to print a document but it’s again shown me the same error message. Then I checked the “print spooler” service in services page, it was stopped there again.



Solved Answer

This post will guide you how to solve this problem “Print Spooler service keeps Stopping Automatically”, actually there are many reasons behind that, The main reason is the driver conflicting (Please update the printer drivers), however we explained everything in this post, please follow the following steps  to get rid of this problem “Print Spooler keeps Stopping Automatically”. If you followed all above steps properly, i am sure about it the problem can not persist any more. Print spooler service stopping automatically, print spooler service is automatically stopping, spooler stop, print spooler stops suddenly, print spooler stopped can’t install printer.


1. Open Services page

  • (For windows xp) Click on Start and then click on RUN then Type Services.msc in RUN box then hit enter
  • (For windows 7, 8, Vista) Click on Start and then Type Services.msc in Search  box then hit enter



2. Find “Print spooler” Service and then Double click on it.

print spooler keeps crashing

2. You will see a “Stop” button, Stop the Service for while


3. Go to “Recovery Tab”

4. (Important Step) Change “First Failure” & “Second Failure” Value under “Recovery Tab”

  • Change the value of  “First Failure” to “Restart the Service”
  • Change the value of  “Second Failure” to “Restart the Service”


5. Make sure  the RPC Service is the dependencies of the “print spooler”


6. Then Leave it until next step is completed

7. Delete all the print job from this path “c:\windows\system32\spool\PRINTERS”

  • Delete all the files under this following path (make it clean)
  • c:\windows\system32\spool\PRINTERS


8. Now Start the print Spooler Service.

  • Come again “print spooler” Configuration page and click on “Start” Button.


Restart your computer

If the problem is still persist then you must be try these more Additional Advanced Steps

9. (Important Step) Run a command “SFC /scannow” in Command prompt (with Administrative Right)

SFC /scannow


10 (Important Step) Run one more command “chkdsk /f /r” in Command prompt (with Administrative Right)

chkdsk /f /r


11. (Important Step) Delete all unwanted printers from the computer.


12. (Important Step) Make sure all printers are installed with correct drivers “there is not driver conflicting”(Please reinstall printer drivers again)


Step 13 : Get the “.dll” file name & path which one is making conflicting with print spooler service.

  • Right click on MyComputer and then click on  Manage. You’ll get an another window.
  • Click on the arrow of the “Event Viewer” (to Expand it).
  • Click on the arrow of the  “Windows Logs” (to Expand it).
  • Click on “Application” under windows Logs.
  • Now look on the right side pane, there have listed all the system LOGS.
  • Now scroll down/up to find the error (Red Cross Error) which is related to print spooler service. Once you get it, double click on it to get more details about error (These logs create when system get any error or problem, so please find the error, that time you get crashed your printer spooler service.)



  • Now you have the exact error message details. Here, find the name & path of “.dll” file in this detail.
  • Now you have the particular “.dll” file name & path which one is doing conflicting with print spooler service.
  • So, stop the conflicting via repair, rename that “.dll” file.
    Do appropriate action on that file using following method below.1. If found “.dll” file is related to printer drivers then you can rename & delete the file, and then  reboot your computer and then you can easily reinstall your printer driver.2. If found “.dll” file is related to any 3rd party application then you can uninstall that application and install it again if you want to use that application. You also can rename & delete the file if it is not related to windows system files any how. After that reboot your computer once.3. If found “.dll” file is related to windows system files or location then you must not rename & delete the file, because it maybe harmful for your operating system itself. To fix this issue you have to repair your windows through “SFC /scannow” or “chkdsk” or Combo Fix tool (Comobofix is a third party tool (Free Tool) however it can fix most of the windows issues). After that reboot your computer once.

    SFC /scannow

    4. If you can’t determine what “.dll” file it is, then you can share your “.dll” detail with us at we can help you with in 24hours through email. You also can leave the detail in comment section below.

We are much sure about that this problem can not persist any more If you followed all the above steps properly.

Related Searches

Here we have the solution for this problem “local print spooler service keeps stopping” it starts and immediately stops print spooler keeps stopping xp, vista windows 7 windows 8 I tried restarting via Computer Management Services but a few seconds after print spooler keeps crashing

I have gone to spool folder to delete print queue but i stuck print job not only does not print to the printer, why does print a message comes and gone the spooler keep stopping Then when entering,  why print spooler keep stopping also cannot print spooler service keeps stopping windows xp, i getting a message Local Computer Error 5: Access is denied printer but  spooler stops automatically then i go to restart the print spooler service but still printer spooler service is automatically stopping, This service will remove all Print Spooler service dependencies however Print Spooler Stopping Automatically in Windows 7, I tried to turn it on but spooler service stopped print spooler Local Printer spooler starts go to services then click Start and then stops a few seconds later print spooler won’t stay on We can start, stop or restart Print Spooler service by command prompt please tell me something more to solve this problem.

I tried to print from the HP printer diagnostic Print here is the same problem Spooler Starts and Stops will not just stop for any reason, i suggest you to please remove your all printer then you can get rid of Printer Spooler service crashes problem, you can try Restarting spooler via services.msc then you can resolve that problem, Print spooler starts and automatically stops Because of print spooler services is only the one service How can I get my print spooler service started after which it launches a print command but still Print Spooler service stopped, won’t stay started

I had the same problem Printer Spooler Service Terminated Unexpectedly i have tried to stop and start the service but problem still persist printer spooler service is not running/stopped Here are the proper solution for this particular problem print spooler service stops automatically


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  1. Hanen says

    Hi there, thx for helping with tech problems. I have a problem with my printer, it offline. I do not have RPC in dependencies. How can I fix that

    1. Techexpert says

      To get RPC back in print spooler’s dependency you have to follow below steps:

      Automatic Fix
      You can use following fix it to get automatic fix.
      Download this Fix it and run it.
      Check this link also

      Fix it myself manually
      1. Open “Command Prompt” with administrative privileges and then copy and paste these following commands one by one and hit enter every time.

      Net stop spooler
      sc config spooler depend= RPCSS
      Net start spooler

    2. ramesh says

      thans is resolved

  2. Sara says

    I would appreciate if you can help me to solve problem regarding the Print Spooler service in window 8 64 bit. How can i do?

  3. Venus says

    The article is so clear and very helpful. I followed all instructions and finally get rid of delta serach. Thank you guys.

  4. UGINIRAJ says

    hi , thanks for ur help , now it;s working……

  5. Jen says

    THANK YOU SO SO SO SO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I’ve tried so many things listed on numerous web sites. After 3 days of trying and many hours … you really helped. Thanks for sharing your wisdom!!

  6. Antonio says

    I was printing a document when the printer stopped responding. I tried to cancel printing but it didn’t work. After that I repeatedly got ‘Spooler subsystem app has encountered a problem ….”. Tried many fixes over a period of 3 hours. Finally, landed on this page, tried the solution and it immediately fixed the problem.
    Thank you.

  7. Brett says

    When I open the Dependencies, I see HTTP and below is the RPC. Is there a way in CMD that I can remove HTTP from the dependencies?

    1. Techexpert says

      No need to remove http entry in dependencies. If you seen http in there, it is OK, it should be there. We just need to check RPC is there or not.

  8. Bob says

    I did all the steps and chk dsk just hung at 27% for hours. Solution did not work for me, I am also unable to do prior restore. 🙁

  9. Cristian says

    Thank you very much, solved my problem! 🙂

  10. Gurinder Singh Kooner says

    Thanks… It works like a magic…. Earlier… I tried my self start stopping the printer spool service but it not worked untill I cleaned the PRINTERS Q as suggested by you…. Thanks once again….

  11. masoud says

    It was Great !!thanks a lot. excellent.

  12. Pam says

    Huge help! Thank you!

  13. Craig says

    Brilliant! 🙂

  14. Jean-Guy says

    chkfdsk /f /r is not recognised as per your solution

    10 (Important Step) Run one more command “chkfdsk /f /r” in Command prompt (with Administrative Right)

    1. Techexpert says

      So sorry for mis-type of “chkfdsk”. There is no “F” in between “chk” “dsk”. The right command is “chkdsk /f /r”. We’ll change it in our article very soon. Please let us know if your spooler issue still persist, we will help you further as well.

  15. Amir says

    I appreciate you, the first procedure solved my problem. thanks

  16. skummr says

    thanks alot problem sloved great.

  17. Boris says

    Thanks, it seems that everything is fixed.

  18. Om says

    Great post! Solved my printer issue.

  19. scott says

    Hi this didn’t work for me either and like another poster, my chkdsk /f /r prompted me to do the check on the next start up which I agreed to. But then the chkdsk just got hung up at 27%. Luckly i was able to get into the advanced boot-up that HP installs. Where I was able to start in safe mode and turn off chkdsk with chkdsk X/ C:

  20. yes says


  21. khurshid says

    Print Spooler has done its work but when i am trying to print my document it not printing any file and in the printe it showing 0 document pending pls help me out of this problem.

    1. Techexpert says

      @Khurshid, We recommend you to please reinstall your printer, your problem looks like have some port issue, after reboot your issue should be solved.

  22. Lal's says

    It’s working !!!!!!,
    Just follow step by step

    Thank you

  23. carl says

    Try this for window 7 8 8.1
    1. Click Start, type “services.msc” and hit Enter.
    2. Scroll down to Print spooler.
    3. Right-click Print spooler, then select Properties.
    4. Select the Log On tab, and uncheck the Allow service to interact with desktop setting.
    (Microsoft recommends that you do not change the Allow service to interact with desktop setting. If you allow the service to interact with the desktop, any information that the service displays on the desktop will also be displayed on an interactive user’s desktop. A malicious user could then take control of the service or attack it from the interactive desktop).

    5. Once you have uncheck this setting, select the General tab and click “Start” (the Print Spooler should be able to start without popping up the Error 1053 again).

    Hope this helps!

  24. Dmitriy says

    Tx sirs so much, first solution works fine!

  25. Diane says

    Not sure if this will help anyone here, but after much teching and no luck I opened up the printer icon by right clicking on it from the control panel and choosing troubleshoot. It detected that the printer hadn’t been shared across my home network and suggested that it could ‘Fix’ it. I let it run through the fix and then the print icon appeared active on my phone! Success!

  26. Judah Pakkianathan says

    You are a genius thankyou, you have helped me a lot from my school homework
    god bless you

  27. aramini says

    I was having an issue where the print spooler on Windows 7 Ultimate with SP1 kept stopping and and no printers were showing up in Devices and Printers. I tried everything in this article, but the problem persisted. I have an HP P2055dn network printer and a few other HP printers. I looked in event viewer and noticed that HpTcpMon.dll kept crashing the print spooler (spoolsv.exe). So I did some research and found Microsoft KB article 947477 (can’t post the direct link as this site won’t let me). The article says the workaround is for Windows Server 2008. I followed the instructions in the HpTcpMon.dll workaround section even though I have Windows 7, and it worked! So just an FYI if anyone has this issue and their printer is an HP Networked printer.

    1. Techexpert says


      Actually, your print spooler service is crashing due to “HpTcpMon.dll” file. What you need to do now, do uninstall all the HP printer drivers from computer and then follow the microsoft kb article that you given (947477). And then remove all the registry entries which is related with windows HP printer and then also rename a folder C:\WINDOWS\system32\spool\ drivers to drivers.old and then create a new folder named “drivers” (You need to stop the print spooler service to do it). Then reinstall the printer driver again. It should work.

      Let us know if doesn’t work.
      TSA Team

  28. Dawn says

    Thank you so much. We have been dealing with this at the office for a long time. Now I don’t have to close everything I’m working on to correct the problem. Bless you!

  29. chum Kosal says

    Why Printer Spooler not run automatic when windows startup?
    Could you recommend me detail?

    1. Techexpert says

      Yes we’ll help you. Follow the following instructions.
      Open services page
      Then double click on “Print Spooler” Service.
      Then you’ll get the option where you can set it automatic while computer startup, set it to automatic.
      Let us know if problem still persist after that.

  30. Rakesh says

    Thanks Alot u R Genius

  31. Sunil Kumar Sahoo says

    Thanks a lot. U explained very clearly. I really appreciate your help.

  32. John Marais says

    Great! this solved the problem I had for weeks!
    Worked on Windows 10

  33. Dooner says

    This worked like a charm. Thanks!

  34. Harish says

    Thanks a lot. It worked very well for me. You have explained the steps very well

  35. hamed says

    tnx alot .

  36. T.Vogt says

    I cannot delete an unwanted printer, which is not working (HP Photosmart 7520), would you please know how to solve this? Ever since I tried using it, the printer spooler started not working, so I believe this printer is the cause for this. Tried using the solution provided by HP, but that didnt work…

  37. Valerie says

    I followed all these steps exactly and still have the problem. I cannot add a printer because the print spooler keeps stopping. Any more ideas?

  38. Beach says

    I’m in the same boat. Since 5 weeks, I’m going nuts. Did all the research, checked dependencies, deleted files in PrinterFolder etc. Nothing ever worked. I now do not have a clue where to look further. Can’t even see a printer in devices anymore. Anymore suggestions?

  39. Mo says

    I have a problem that one of my citrix server spooler crushes every second. How can i solve this issue? Please help?

  40. Lisa says

    OK… my possible solution is to change the Spool folder location.
    WHY… the Physical location on the disk is going bad.

    Open Print management… right click on the machine and goto “Properties”
    Goto the Advanced button
    change the Spool folder location. i.e. create a spool folder off the root of the os drive and point it there. ( remember the original location if it doesn’t work )

    if it’s ok, then you need to schedule a CHKDSK and check/repair bad spots

  41. Jason says

    Thank you kindly for this post. Just saved me a lot of time and effort.

  42. Rodrigo Passos says

    Was a problem that the impression service was restarting alone, was so delete the files from printers resolve Thanks

  43. Kait says

    Oh my God thank you so much! Your fix worked perfectly!

  44. Alex says

    You are the best. It worked after the first 8 steps. Thank you a lot!!!

  45. Kefira says

    Worked like a charm the first time. Thank you.

  46. Sam says

    WinXP. Tried installing SAM4s …20p and that made print spooler stop working. After fix tool all is working fine again

  47. Tabatha says

    I’m getting error code 1068. I’m running windows 10. None of the above is working to resolve my issue. Help please!!

    1. Techexpert says

      For this particular error message, we refer you a link which will help you particular 1068 error message.

  48. Lars Abrahamsson says


    I tried all your suggestions, but the wierd thing is that I could not find any error in the Even Viewer. That is where I got stuck.


    1. Techexpert says

      Please explain your problem in detail here then we can give you solution.

      1. Lars Abrahamsson says

        My mistake here. The even viewer looks slightly different in my version of Windows 7. As you may have seen in an email to you.

        Spooler runs now, but I still have printing problems. I have issued them in e-mail. If you think it is good for other users, I could post it here too, or maybe you could even add the screenshots?

  49. Lars Abrahamsson says

    Actually I found a DLL with problems, localspl.dll, but that is a system file. I have already ran

    SFC /scannow


    CHKDSK /F /R

    so what more is there to do?

    1. Techexpert says

      It seems like printer driver registry is conflicting with print spooler service, you can try 2 steps then contact us again if doesn’t work. If it doesn’t work then we have to uninstall the drivers manually from registry as well then re-install the drivers. Follow the following steps:

      1. Open given location C:\windows\System32\spool\PRINTERS and Delete all files in this folder.
      2. Run Combo Fix tool.


      1. Techexpert says

        To remove printer driver manually – first you have to uninstall the drivers from control panel then follow the following link and remove it from registry and system files.

        1. Lars Abrahamsson says

          Thanks. I’ll try this one before coming back to you.

      2. Lars Abrahamsson says

        Just a follow-up questions before resuming this in the evening: Should I remove the subdirectories of spool\printers\ too? If yes, only the files, or also the directory structure?

        1. Techexpert says

          Yes, you can remove all the files and folders in this location C:\Windows\System32\spool\PRINTERS\ however don’t delete \PRINTERS\ folder. This location is related to print queue – print documents are keep there before printing or while giving print command to printer to print, so maybe a possibility some print documents are stuck in this queue.
          Do reply, if doesn’t solve or need more help.

      3. Lars Abrahamsson says

        ComboFix asks me to turn off antispyware and antivirus. Are they to be trusted?

        1. Techexpert says

          Yes, it is legitimate software you can trust on that.

  50. Kishore says

    Great it work thanks

  51. witarsa says


  52. Adnan says

    Great! I tried the Answer and it works. Thanks

  53. JH says

    Perfect, I had the printer spool stalling and freezing, followed the instructions and found 4 odd files in the spool/printer directory, deleted them and restarted the spool service and now can print. Running MS diagnostics had done nothing.


    1. Techexpert says

      You’re most welcome!! Thank you for your appreciation!!

  54. Philip Shum says

    I have this print spooler service stops automatically since my Win 7 was upgraded to Windows 10. It was a big annoyance as I couldn’t print or even view pdf file from Edge or Chrome when browsing website. I have been searching websites after websites for fixing tips but failed….. until I found yours!!
    You were the only one that showed the “Advanced Steps” as even your standard procedures didn’t help. At last, I found that my Primo pdf dll file that caused the problem. I deleted it and now everything works just fine!!!
    Thanks a lot !

    Phil Shum
    @Hong Kong

  55. Tona says

    it,s grate …thank u…all the best….

  56. venu says

    worked like charm Thank you

  57. Hulbertech says

    This worked great – saved my ***! THANK YOU!!

  58. val says

    Works so far. I will reboot to make sure. Thank you.

  59. Abe says

    Amazing! Method 1, it worked on Windows 10. I have no clue how it stopped. I came back to work (share the pc with someone else) and couldn’t print anything. Thank you so much!

  60. Rainer says

    Thx Guys, very well explained. help me out of the sh…
    Only one thing that I had to deal with additionally in my case: I had to get rid of HP special reg entries specially. More information I found here:

    Thx again for your support.

    1. Techexpert says

      Thanks for sharing, it is a good KB from Microsoft.

  61. mostafa says

    thank you so much .. i highly appreciate your cooperation

  62. Adrian says

    Got all the way to Step 13 until I solved the problem.
    Thank you for the help! I was about to through the computer out the window!

  63. Ness says

    hello, thank you for this i was doing all steps but unfortunately is not working for me in windows 10 Home x64

    looking my events —> aplications. i got this error:

    Nombre de la aplicación con errores: spoolsv.exe, versión: 10.0.10586.0, marca de tiempo: 0x5632d53b
    Nombre del módulo con errores: KERNELBASE.dll, versión: 10.0.10586.0, marca de tiempo: 0x5632d1de
    Código de excepción: 0xc00000fd
    Desplazamiento de errores: 0x00000000000202c8
    Identificador del proceso con errores: 0xbbc
    Hora de inicio de la aplicación con errores: 0x01d15888961fcb1a
    Ruta de acceso de la aplicación con errores: C:\WINDOWS\System32\spoolsv.exe
    Ruta de acceso del módulo con errores: C:\WINDOWS\system32\KERNELBASE.dll
    Identificador del informe: 1d388542-3508-4768-aa25-783b231d9e97
    Nombre completo del paquete con errores:
    Identificador de aplicación relativa del paquete con errores:

    im trying to replace my kernelbase.dll but is not possible.

    1. Techexpert says

      This is a system file so you can’t modify this file anyhow. You can do two steps given below.
      1. Run combofix tool from our tools page.
      2. Create a new user profile account and then try to print out there.
      3. Remove all the printer driver from your computer and from registry manually then reinstall the latest drivers again.

      Let us know if these steps doesn’t fix your issue.

      1. aldrich says

        Combofix tool is not compatible with windows 10

        i created the user profile account and was the same case, nothing happens.
        i removed all printer driver and still the problem.

        1. Techexpert says

          Do you start getting this problem after upgrade your operating system to windows 10 or is it a fresh windows 10?

          1. aldrich says

            upgrade from windows 7 to windows 10. i did that in other computer and its working fine, now with this one is crash.

          2. Techexpert says

            For Windows 10 we have made an dedicated article which may help you in your case. Follow the following article guide and contact us again if doesn’t fix.

  64. aldrich says

    I tried all steps. And nothing.

    Nombre de registro:Application
    Origen: Windows Error Reporting
    Fecha: 29/01/2016 14:44:17
    Id. del evento:1001
    Categoría de la tarea:Ninguno
    Nivel: Información
    Palabras clave:Clásico
    Usuario: No disponible
    Equipo: Diseño1
    Depósito con errores 120351496239, tipo 4
    Nombre de evento: APPCRASH
    Respuesta: No disponible
    Identificador de archivo CAB: 0

    Firma del problema:
    P1: spoolsv.exe
    P2: 10.0.10586.0
    P3: 5632d53b
    P4: KERNELBASE.dll
    P5: 10.0.10586.0
    P6: 5632d1de
    P7: c00000fd
    P8: 0000000000020736

    Archivos adjuntos:

    Es posible que estos archivos estén disponibles aquí:

    Símbolo de análisis:
    Nueva búsqueda de una solución: 0
    Identificador de informe: 46f6a51c-d448-4c4d-85bc-cad4e84e39bb
    Estado del informe: 0
    Depósito con algoritmo hash: 614955776abd68767d45a59242a728d6
    XML de evento:



    No disponible



    1. Techexpert says

      Scan your computer with Hitmanpro and Malwarebytes and then create a New local user profile and let us know if in new account doesn’t work.

  65. aldrich says

    still not working..

  66. Rapheal Balagot says

    I really need some help on solving this issue and really need to print papers for important tasks. I am not sure if the path is a part of Windows system files or it is a part of any related printer drivers. Please give me full steps on how to resolve. Thank you.

    Log Name: Application
    Source: Application Error
    Date: 2/15/2016 10:06:19 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Rapheal-PC
    Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
    Faulting module name: hpb6sy2917_x64gui.dll, version:, time stamp: 0x5553b101
    Exception code: 0xc0000005
    Fault offset: 0x00000000000c2f2b
    Faulting process id: 0x21a4
    Faulting application start time: 0x01d16866ff8cccb9
    Faulting application path: C:\Windows\System32\spoolsv.exe
    Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll
    Report Id: 3fc747a5-d45a-11e5-8167-74d02b34b082
    Event Xml:




    1. Techexpert says

      Sure, we’ll give you the complete solution how you can fix this issue. No, this .dll file is not related to system files, so you can delete it, even it is related to your printer drivers. Maybe this file (hpb6sy2917_x64gui.dll) get damaged that’s why it is conflicting with spooler files. Anyway, please follow the below given instructions to solve this issue.

      Note: To solve this issue you will have to re-install your printer drivers again. Please follow the below steps how to do fix this issue in proper way.

      1. Stop the print spooler service manually from services page. Skip this step if it is already stopped.
      2. Detele the file (hpb6sy2917_x64gui.dll) from this location C:\Windows\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll. After delete that, start your print spooler from services page. After delete this file, your print spooler service will be worked properly.
      3. Now disconnect your printer from computer.
      4. Uninstall the printer drivers from control panel.
      5. Re-install the drivers again from the disc. If you don’t have disc then download the driver ONLY from its official website.

      Let us know if you face any difficulty to follow the steps and update here if you will solve your issue.


  67. Erik says

    OMG! Thank you! I’ve been trying for awhile now to fix the issue with my printer.

    I upgraded from Windows 7 to Windows 10 and for some reason it messed up my ability to print. I tried to remove my printer and re-install them but it wouldn’t let me. I got an error about my printer spool and tried to start it back up. It wouldn’t stay started to I searched the web and came across this article.

    My issue ended up being the very last option of this article. I had to look at the error messages and then find my printer driver. I deleted it and then I was able to finally remove my printer and re-install it!

  68. idris says

    ThanX, for the help, battled with other solutions, till I came to yours and worked after I renamed the ntdll.dll.

  69. daa says


  70. roushan says

    thanks a lot for help

    1. Techexpert says

      You’re welcome!!

  71. upendra yadav says

    thanks its working fine

  72. soleimani says

    thanks a lot for help

  73. Branna says

    I’m on step 13 above. This is what it says:
    C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\SPF\SpfService64.exe
    I’m not sure how to proceed. Please advise. Thanks!
    (My trouble started two weeks ago when I changed the ink cartridge. The printer simply wouldn’t print after that, though the test print worked. After much research I learned how to restart the print spooler. I’m grateful that works, but today it got annoying when I had many small print jobs and had to restart before each one. I’d love to get the problem fixed. :-))

    1. Techexpert says

      This event log’s error related to ‘Sony VAIO’ application instead of print spooler service (spoolsv.exe), I think you got a different error logs by mistake.

      To get the right error logs, follow the following instruction.
      Look, It is much sure that a 3rd party application or system application is making conflicting with print spooler service. You need to find the latest error logs which is related to spoolsv.exe or spoolss.dll files.

      1. Do start print spooler service.
      2. Do a print job
      3. As you said after a print the printer spooler service stops (crashes) automatically. Now, note down the TIME of crashing the spooler service.
      4. Open event viewer and look for the error logs by the noted down time. That error logs must be related to spoolsv.exe or spoolss.dll files. Share this error logs detail with us. You also can send the detail to our email address at

      1. Branna says

        That actually is the red error message I get every time I try to print and have to restart the print spooler. I also get 4 information logs. Here are the log messages I received last time:

        – System

        – Provider

        [ Name] Application Error

        – EventID 1000

        [ Qualifiers] 0

        Level 2

        Task 100

        Keywords 0x80000000000000

        – TimeCreated

        [ SystemTime] 2016-05-08T23:23:34.485585200Z

        EventRecordID 129124

        Channel Application

        Computer 83-PC


        – EventData

        C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\SPF\SpfService64.exe

        – System

        – Provider

        [ Name] Windows Error Reporting

        – EventID 1001

        [ Qualifiers] 0

        Level 4

        Task 0

        Keywords 0x80000000000000

        – TimeCreated

        [ SystemTime] 2016-05-08T23:23:41.499586000Z

        EventRecordID 129125

        Channel Application

        Computer 83-PC


        – EventData

        Not available

        C:\Windows\Temp\WERC2C1.tmp.appcompat.txt C:\Windows\Temp\WERC42A.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SpfService64.exe_e26ac9ad99ebbdea3017fdbe1cdf60b9ec255223_82ebc4e1_cab_61abc466\memory.hdmp C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SpfService64.exe_e26ac9ad99ebbdea3017fdbe1cdf60b9ec255223_82ebc4e1_cab_61abc466\triagedump.dmp


        – System

        – Provider

        [ Name] SpfService

        – EventID 0

        [ Qualifiers] 0

        Level 4

        Task 0

        Keywords 0x80000000000000

        – TimeCreated

        [ SystemTime] 2016-05-08T23:23:42.859087300Z

        EventRecordID 129126

        Channel Application

        Computer 83-PC


        – EventData

        Service started/resumed

        – System

        – Provider

        [ Name] SpfService

        – EventID 1

        [ Qualifiers] 0

        Level 4

        Task 0

        Keywords 0x80000000000000

        – TimeCreated

        [ SystemTime] 2016-05-08T23:23:42.865086100Z

        EventRecordID 129127

        Channel Application

        Computer 83-PC



        – System

        – Provider

        [ Name] Windows Error Reporting

        – EventID 1001

        [ Qualifiers] 0

        Level 4

        Task 0

        Keywords 0x80000000000000

        – TimeCreated

        [ SystemTime] 2016-05-08T23:23:59.375584800Z

        EventRecordID 129128

        Channel Application

        Computer 83-PC


        – EventData

        Not available

        C:\Windows\Temp\WERC2C1.tmp.appcompat.txt C:\Windows\Temp\WERC42A.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SpfService64.exe_e26ac9ad99ebbdea3017fdbe1cdf60b9ec255223_82ebc4e1_cab_61abc466\memory.hdmp C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SpfService64.exe_e26ac9ad99ebbdea3017fdbe1cdf60b9ec255223_82ebc4e1_cab_61abc466\triagedump.dmp


        Thanks again for looking into this!

        1. Techexpert says

          Uninstall the “VAIO Entertainment Platform” and re-install it again.

  74. RW says

    Great software. I downloaded the repair file and it fixed my Windows 7 print spooler in minutes.

  75. Richar Hardy says

    Fantastic answer worked like a charm. Thanks for posting

  76. Jim says

    Thank you for the fix. I have been trying for months to fix a problem that was introduced when I update to windows 10. I have tried your fixit tool, replacing the spoolss.dll and spollsv.exe, checking the dependency but to no avail. I even went out and brought a new printer thinking that would fix the problem but no! Then by chance i searched your site again and came across this article. After checking the windows log I found that there was a conflict between the spoolsv and the Oracles IRM64.dll from a very old Information rights manage software I have not used for years. I uninstalled this software and now I can print again.

    The reason I have written a lopng post is that I feel very stupid as the first thing I would have said to the team who work for me in the event of a systems crash is check the system logs. Oh well now I learnt that the processes I follow in work I should also apply in my personal life. Thank for the steer in the right direction.

    1. Techexpert says

      Happy to know that our solution worked for you. If you would have contacted us after failed our tool so we would differently gave you our this solution to you. Anyway, finally issue has been fixed. Keep smiling and visiting our website.

  77. Rippandeep says

    I am facing similar issue with print server which is on windows 2012 and I have drilled down to find the faulting dll file but I could not determine which application/driver this dll is linked with. Could you please help me out to find this faulting dll application/driver it is linked with. Many thanks in advance.

    Log Name: Application
    Source: Application Error
    Date: 7/4/2016 8:18:26 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    Faulting application name: spoolsv.exe, version: 6.3.9600.17480, time stamp: 0x54585db9
    Faulting module name: KOBZOJBL.dll, version:, time stamp: 0x45cbd134
    Exception code: 0xc0000005
    Fault offset: 0x00000000000023a7
    Faulting process id: 0x25ac
    Faulting application start time: 0x01d1d0aca921d7a2
    Faulting application path: C:\Windows\System32\spoolsv.exe
    Faulting module path: C:\Windows\System32\KOBZOJBL.dll
    Report Id: 2c0bdacd-41f2-11e6-80d5-4439c4957cf6

    1. Techexpert says

      You can try this command to find the associated application EXE name: “tasklist /m KOBZOJBL.dll”
      We recommend you to please delete or uninstall this “C:\Windows\System32\KOBZOJBL.dll” file. You spooler issue would be solved.

  78. Charu Singh says

    Hi Team,

    I have gone through all the troubleshooting steps mentioned above but i an still getting the same error.

    Could you please let me know what else can be done to get it resolved.

    1. Techexpert says

      Sure, we’ll help you with that. Could you please tell me what was the result of step13?

  79. Ioannis says

    Hello. Thank you for the assistnace.

    I found that the problematic file is

    Can I delete it, and if I do, should I follow any further steps?

    Thank you in advance!


    1. Techexpert says

      Yes you can delete this file. After delete the file your print spooler service will work smothly. This file is related to your printer drivers. It is doing conflicting with print spooler service due to file gone corrupted. After that you will have to install your printer driver again. You need to do it proper procedure, please follow the following instructions:
      1. Uninstall all the printer driver from control panel.
      2. Delete this file: C:\WINDOWS\system32\spool\DRIVERS\x64\3\ssm4mdu.dll. If this doesn’t delete in normal mode then start your computer in safemode and try to delete.
      3. After that your print spooler service will start smothly.
      4. Now, Re-install your printer driver again. You can download latest drivers for comapny’s official website.

      1. Ioannis says

        That seemes to have done the trick.
        Thanks again!

  80. frino says

    Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
    Faulting module name: hpb6sy2917_x64gui.dll, version:, time stamp: 0x5553b101
    Exception code: 0xc0000005
    Fault offset: 0x00000000000c2f2b
    Faulting process id: 0xf14
    Faulting application start time: 0x01d1f542f5492057
    Faulting application path: C:\windows\System32\spoolsv.exe
    Faulting module path: C:\windows\system32\spool\DRIVERS\x64\3\hpb6sy2917_x64gui.dll
    Report Id: 7b70a95f-6136-11e6-9981-3464a9328d10

    pleae help me…

    1. Techexpert says

      To fix print spooler issue you just need to remove hpb6sy2917_x64gui.dll from C:\windows\system32\spool\DRIVERS\x64\3\ location. You can do this by uninstalling hp drivers or manually remove this file. After deleted your issue will be fixed 100%. After that you need re-install your printer drivers. Please follow following steps:

      1. Stop the print spooler service
      2. Uninstall HP all the printer drivers from control panel.
      3. Delete this file hpb6sy2917_x64gui.dll from C:\windows\system32\spool\DRIVERS\x64\3\ location, if still persist after uninstalled hp drivers.
      4. Reboot your computer now, this time your print spooler service will be start normally after reboot.
      5. Re-install your printer driver again.

      Let us know if need further help, we would be glad to assist you.

      1. Eric says

        Thanks for your help. In my situation, I had deployed a HP M553n printer through Group Policy, and on some computers the driver caused the printer spooler to keep stopping. I deleted all of the hpb6sy3525_xgui.x files since I figured they were all related to the HP M553n printer. I then went onto my server, and downloaded the HP Universal Print Driver, and applied it to the M553n printer, just to make sure none of the other workstations would be impacted with the buggy hpbsy3525_xui.dll driver. I then went back to the problematic workstation whose print spooler was no stable. I went to HP Support, Downloads and Drivers, and downloaded the HP Universal Print Driver, saved it locally, then went to Devices and Printers, selected add printer, entered the IP address of my M553n printer, unchecked the box to “Query the printer for the driver”, and began the installation. When prompted for the driver, I selected “Have Disk”, and pointed to the folders where I had just expanded the HP Universal Print Driver. Everything is stable now.
        Thanks again for your help!

        1. Techexpert says

          You’re welcome!! Glad to know that you find a solution of your problem. Have a great day!!

  81. Sazze Chak says

    Thank you sooo much! Step 13 solved my problem.

  82. Si Thu Tun says

    My error is like that, printer show offline even other PC can print form that printer. Then I restart the spooler service and online back again. How can I fix not to be offline again? That error was occur frequently.

    1. Techexpert says

      When you proter get offline, at that moment, right click on your ptinter icon and do unceck the check-box “use printer offline”

  83. rahul says

    my hp laserjet 1020 connected in xp and its ned to all time printer services restart so give solution

    1. Techexpert says

      Try step 13 from the same this page and then let us know with the result.

  84. Abraham says


    The information given worked well for me

  85. Pawel says

    Wow! Great job! It works perfectly on Win10 and solved all issues with slow operating computer + printing issues. Thanks a lot!

  86. Rajesh says

    worked fine for me. Found this tool after lot of search. It fixed my printer pooler. I am going to reinstall my printer and see whether it really worked or not

  87. RHod says

    My Print spooler keeps stopping. I know how to manually re-start it which is my workaround.

    Following the steps above I don’t see the DCOM SERVER PROCESS LAUNCHER or the RPC Endpoint Locator visible in the Dependencies window.

    The DCOM launcher is active, but the RPC ENd POint locator does not appear on the Services list.

    ON the Event Properties it always says faulting module unknown but gives a consistent fault address of 0x4ec674b2

    1. Techexpert says

      Please let us know your operating system detail. Then We’ll give you solution.

      1. Rhod Chisholm says


        Its XP professional version 2002 with SP3


        1. Techexpert says

          Thank you for sharing detail with us. You need to make these missing services first. We are giving you both services default reg files. Please download both of them and run them once by one.
          Download Dcom Server Process Launcher Service
          Download RPC Endpoint Locator

  88. Mohammad Mahdi Barati says

    You are Perfect.
    love you!

  89. Srini says

    Excellent post that I used to troubleshoot the problem of NO PORTS BEING LISTED in the ADD PRINTER window on Windows 10 – that allows selection of existing ports to configure a new printer.

    I tried all the “TROUBLESHOOTING” fixes provided on Windows 10 after typing TROUBLESHOOTING in the Cortana or Search section of the TASKBAR on windows. That did not help.

    I downloaded the Windows Update Troubleshooting software from Microsoft site and that seemed to correct windows update errors….security settings on my laptop but still problem was not solved.

    I typed UAC (for User Access Control) in the windows taskbar search area and lowered the alert option for changes made to the computer…. rebooted the laptop still no solution.

    Finally I saw a post describing that Printer related keys were — “Ports”, “Devices”, “Printer Ports”, “Print”…

    So I ran REGEDIT.EXE as Run as Adminsitrator after typing Regedit in the Searchbar on the taskbar.
    Did a File- Export of the key Printer and Port related keys from another laptop running Windows 10.
    Saved the file in a USB drive and doubleclicked on the file after connecting the USB to the Laptop facing printer problems – i.e. being unable to do a fresh install from downloaded HP Printer driver software and also unable to ADD A PRINTER manually as I wanted to add Print To PDF features to print pages as PDF files. The keys I exported and imported were

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Ports]

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Devices

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\PrinterPorts

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\


    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Monitors\Local Port

    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Monitors\USB Monitor


    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Local Port

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\USB Monitor

    The Laptop issues got resolved. The PrinterPorts now displayed after doing an ADD PRINTER through View Printers and Devices menu under Control Panel. I was also able to install the failing Print Drivers through the downloaded installation programs. Key here is to install multiple items within the same installation as just installing ONE item at a Time…. HTH

    1. Techexpert says

      Thank you so much for sharing this useful information with. Others will get help if anyone have the same issue. We respect your thought of shaing the solution.

  90. saju4u says

    sir ,
    i have windows 2008 r2 server and clients using rpd sessions from some days i am facing this problem the sppoler services are stopped,i found the error in logs and find the DLL file which is ntdll.dll i cant change his name and dont know is this system file or windows file can you help me in this i will be very thankfull

    1. Techexpert says

      ntdll.dll is a windows file, so don’t do anything with this. Actually, main cause must be different than ntdll.dll.
      Main cause could be following:
      1. System driver is not installed properly or got cottupted – So reinstall common drivers like, Display driver, network driver, wifi drivers, printer driver etc.
      2. Run SFC /Scannow to scan your computer for any corruption.
      3. Run system sscan disc once.


  91. Hylyn says

    Hello Sir , Same Problem to many errors please help . using teamview please
    I could not print or save pdf . print spooler status stop . I follow the procedure you mention still the same .
    help please Thank you

    1. Techexpert says

      What happens when you try to start the print spooler service manually? Is it getting error message or starts normally? If it gives you any error message while starting up so please share that error message with us. If it starts normally then please try to print any document and check the print spooler service status after 20 seconds (Don’t forget to refresh the services page to check the exact status.)

  92. Stefano ing. Borsoi says

    Fixed, unexpectedly, all the problems of printing “big” files.
    Thank you
    Tip with W10: Check the queue, restart, make sure there are no queues, run the application, then print.

  93. Henrique Ratao says

    One of the biggest problems printing in RDP, is the firewall and windows defender and smartscreen in windows 10. i advice you to disable them and you will probably see the diference.

  94. John Walker says

    Using win 7 and ran repair tool in standard mode. Worked perfectly and printer working fine.

  95. James Fillion says

    This is the only thing that worked after 2 days of headaches. All else did nothing. Thanks a million.
    Microsoft owes you a lot.

  96. Bob says

    This is the only working solution I found to my issue with spoolsvc crashing in loop.

    Thanks a lot!

  97. Phil says

    I got to step 13 and discovered a conflict with ntldll:
    Faulting application name: spoolsv.exe, version: 6.3.9600.19538, time stamp: 0x5da52c34
    Faulting module name: ntdll.dll, version: 6.3.9600.19478, time stamp: 0x5d6aa558
    Exception code: 0xc00000fd

    How do I fix this?

    1. Techexpert says

      Thanks for sharing. Ntdll.dll is a system file, so we can’t do much with this file. Actually, this is the module, the main cause would be different. We cannot point out the exact problem at this point. We suggest you please update or reinstall the system drivers like Ethernet driver, graphic driver, audio driver. We have seen that the issue could be fixed while doing this.

  98. Phil says

    Thanks for the reply. I updated the ethernet driver, everything else is up to date. Should I restart for this to take effect? It didn’t solve the print spooler problem.

    These are two other error messages. The problem happened after I changed some settings trying to set up a network share.

    “Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.”

    “The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.”

    1. Techexpert says

      Uninstall all the printer driver from your computer. Also, remove them manually. After that update your Windows. Then try Combo Fix tool and then also try print spooler repair tool and reboot your computer.

  99. SS Printers says

    Useful information Thank you…

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