[PK]

PK |  #15944 6 years ago   Topic Starter

This is strange type of error. Both malwarebytes and HitmanPro alert are working fine in my Windows 10 Laptop. What OS are you using? Is there any other Antivirus or security software installed on your PC?

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[PK]

PK |  #15904 6 years ago   Topic Starter

Try to process the following steps to get rid of this issue.

Step 1: Let the computer restart 2 or 3 times and it will automatically give you options to troubleshoot your computer.

Step 2: on first screen you will see three options (Continue, Troubleshoot and Turn Off). Choose the troubleshoot.

Step 3: click on the Advanced Options

Step 4: Click on the Command Prompt.

Step 5: At command prompt run the following commands.

reg load HKLM\trouble c:\windows\system32\config\software

reg delete "HKLM\trouble\Microsoft\Windows\CurrentVersion\Component Based Servicing\SessionsPending" /v Exclusive

reg unload HKLM\trouble

Hit enter key after each command.

Step 6: After deleting the invalid registry entries now rollback the update package with the following commands.

dism /image:C:\ /get-packages

Now you have to find the installed pending package from the list. If there is no status for installed pending then choose the last installed package. It should be something rollback. Because the main culprit could be the last installed update package.

Step 7: run following commands

MKDIR C:\temp\trouble

dism /image:c:\ /remove-package /packagename:PACKAGENAME /scratchdir:c:\temp\trouble

Copy and paste the complete package name in place of PACKAGENAME from the get-packages command.

Step 8: This step is optional but recommended

This command will fix any error in system files. Run SFC Command like this

SFC /scannow /offbootdir=c:\ /offwindir=c:\windows

Give the drive letter and windows directory carefully. As sometimes when you start in troubleshoot mode drive letters can be changed.

Now its time to restart and check if it works or not. Hopefully it should be fixed. Otherwise the other option is to Reset your PC. Reset PC with the option keep my files. It will only remove the installed software / apps but keep intact all your files like desktop, Documents etc.

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[PK]

PK |  #15877 6 years ago   Topic Starter

Can you please tell the exact error message that appear on the Blue screen? And also the model / make of the PC?

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[PK]

PK |  #14563 6 years ago   Topic Starter

Thank you for knowing us about this issue. Our expert will check and let you know for further steps.

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[Author]

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