Could you please provide the whole error message? (Error’s screenshot would be better) Exactly when it gives this message?
We recommend you to please uninstall all the printer drivers from your computer completely before re-installing the new drivers. Please see the below detail.
Detail:
- Remove the printer drivers from control panel.
- Remove the printer’s model number entry from computer registry
- Remove the printer entries from “printer server”
- Reboot your computer once and then reinstall with its latest driver.