[soledad]

Cannot access laptop computer because password is not recognized.  Keeps telling me that I have to reset password but after resetting it still tells me that password is wrong.

Reply

Topic

[Techexpert]

Techexpert |  #34117 1 year ago  

Please answer the following questions:

1. Have you successfully reset your password?
2. Have you reset your password by confirming it through email?

Apply  these suggestions:

• Make sure your Keyboard is working fine.
• Make sure the num-lock key is not pressed.
• Make sure the caps-lock key is not pressed
• Use the Windows on-screen keyboard to make sure that keyboard is not faulty.

Please get back to me if you are still having trouble with it.

+ 0

Reply

[Author]

Replies