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  • Cannot access laptop computer because password is not recognized

    Cannot access laptop computer because password is not recognized.  Keeps telling me that I have to reset password but after resetting it still tells me that password is wrong.

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    Please answer the following questions:

    1. Have you successfully reset your password?
    2. Have you reset your password by confirming it through email?

    Apply  these suggestions:

    • Make sure your Keyboard is working fine.
    • Make sure the num-lock key is not pressed.
    • Make sure the caps-lock key is not pressed
    • Use the Windows on-screen keyboard to make sure that keyboard is not faulty.

    Please get back to me if you are still having trouble with it.

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